SENIOR REMOTE SERVICES ENGINEER

Job Description

We have an opportunity for a Senior Remote Services Commercial Engineer to join our Honeywell Building Automation team in Bentonville, AR.

This role is part of the Global Remote Buildings Operation Team who operate a 24/7 Engineering Response and Support to Honeywell Connected Sites around the world under a defined Service Level Agreement (SLA) and provide updated validation and analysis of Customer energy profiles and usage. You will be part of office-based teams working on various shifts who are the first point of contact for our contracted customer base.

It will be your responsibility to ensure our customers gets their issues resolved in the most expedient way possible and in accordance to their SLA agreements. You will achieve this by offering Remote Fixes and Escalations to Field Engineering Teams, and directly interfacing with customers.

You will follow a Monday through Friday schedule, working on-site in our Bentonville offices full-time and report. to the Senior Field Service Manager.

Key Responsibilities

Remote Engineering & Operations

• Provide advanced remote technical support for global multi-brand contracted customers
• Act as escalation point for Level 1 engineers and complex technical issues
• Perform diagnostics, fault finding, and corrective actions on BEMS, HVAC, and integrated systems
• Deliver remote fixes or escalate to Field Engineering where required
• Ensure SLA compliance and customer satisfaction across all interactions

Customer & Stakeholder Management

• Interface directly with customers for issue resolution and technical discussions
• Manage customer requests across varying levels of technical expertise
• Liaise with Service Account Handlers, Field Teams, and third-party providers to ensure full resolution
• Represent remote technical issues at internal forums and contribute to service improvement initiatives

Energy Optimization & Analytics

• Apply BEMS expertise to drive measurable energy savings and system optimization
• Analyze system behaviour, trends, and alarms to improve operational performance
• Validate and produce customer reports aligned to energy and operational KPIs

Commercial Opportunity Ownership

• Identify T&M and SPOT opportunities from connected contracts through:

• Alarm analytics, system performance issues, and recurring faults

• Remote diagnostics and engineering insights

• Gaps in contracted scope or emerging customer needs

• Define and scope technical solutions, including:

• Corrective works

• Remote optimization activities

• Minor enhancements or engineering changes

• Develop and support pricing of T&M and SPOT opportunities, including:

• Estimating remote and field effort

• Supporting commercial teams with cost inputs and technical justification

• Ensuring alignment with standard pricing frameworks and margins

• Convert identified opportunities into executable work orders, working with:

• Service Account Managers

• Sales / Commercial stakeholders

• Track and manage execution and closure of T&M/SPOT work:

• Ensure delivery aligns with defined scope

• Monitor completion, customer acceptance, and revenue realization

• Drive attach rate and revenue growth from installed base and connected services portfolio

• Support bundling of remote services into renewals and contract expansion activities

Qualifications

YOU MUST HAVE

• Minimum of 2 years demonstratable experience in Maintenance, Repair, Installation & Operation of Buling Energy Management Systems (BEMS).
• Minimum of 2 years of experience working on Building Energy Management Systems .
• Minimum of 2 years of experience working directly with customers in person or over the phone.
• Ability to work a 24/7 shift platform.
• High school diploma or equivalent.

WE VALUE

• Exposure to identifying or supporting service revenue opportunities (T&M, SPOT, upgrades).
• Strong problem-solving and analytical capabilities.
• Commercial awareness and ability to identify value-based opportunities.
• Experience working in remote operations centers / digital services.
• Knowledge of managed services or connected building platforms
• Bachelor’s degree in HVAC, Electronics, Mechanical, Computer Science or related discipline

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

Honeywell Benefits

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: July 14, 2026.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.