Health Coach - Hindi

Core Responsibilities

● Act as the primary point of contact for each assigned member—building trust, offering

personalized support, and delivering a consistently high-touch experience.

● Bridge the gap between health and technology by helping members understand and leverage

the Twin platform to make informed lifestyle changes.

● Speak to members at a defined frequency, ensuring structured conversations that add value,

instill motivation, and drive positive health outcomes.

● Provide individualized nutrition and lifestyle coaching focused on remissioning chronic

metabolic diseases and improving overall health.

● Motivate and empower members to achieve their health goals through sustained behavior change,

education, and encouragement.

● Interpret and review member health data daily, enabling timely and actionable interventions.

● Promote the Twin philosophy: unmonitored dieting is evil to a disrupted metabolism—members

must heal through scientific guidance, not restriction.

● Reiterate the role of the Twin Digital Twin technology consistently to enhance understanding,

engagement, and trust in the process.

● Take full ownership of member adherence, retention, and reactivation, using early signals to

proactively prevent drop-offs. ● Handle exceptions and escalations calmly and professionally, providing solutions and emotional

support during moments of distress.

● Champion scoreboard-driven performance—monitoring key metrics like member engagement,

retention, nutrition adherence, and health outcome and referrals.

● Collaborate closely with internal teams (Doctors, Coaches & Customer Success) to ensure

seamless, coordinated care delivery.

● Maintain full compliance with Twin Health’s SOPs for data, communication, and service

excellence.