Solution Designer (Conversational AI)

 (2+ years exp)
$90k – $115k • 0.001% – 0.002%
Reposted 1 month agoicn_repost
Job Location
Job Type

Full Time

Visa Sponsorship

Not Available

Remote Work Policy

Remote only

Hires remotely in
Preferred Timezones
Eastern Time
RelocationAllowed
Skills
Python
User Experience Design
SaaS
Customer Relationship Management
Business Analysis
Solution Design
Creative Writing
REST
System Integration
NLU/NLP
OAuth2 , Token Authentication , JWT(json Web Token)
Hiring contact

Aakash Shah

About the job

Location: New York, NY
Department: Implementations (Customer Experience)
Reports to: Director of Implementations

Who we are:
Founded in 2015, Pypestream is conversational AI built for scale. Built to usher the customer-centric enterprise into the digital age with “always-on” automation. No more single-task chatbots, no more embarrassing NPS scores, and no more cobbling together technologies from multiple vendors. We elevate customer experiences with the power of a full-stack platform, military-grade security, native NLU capabilities, and the only patented B2C messaging carrier purpose-built to handle any volume.

Why you should join:

  • We are a growing team of delivery experts, designers, engineers and data scientists focused on creating a communication platform allowing for intimate yet scalable conversations.
  • We have a close-knit, high-performing Customer Success team that works collaboratively with the Customer Experience (Product Implementation) and Product teams to ensure the success of all our customers.
  • We’re passionate about solving our customer’s most complex problems through intelligent conversational design and advanced automation integration.
  • You’ll be given the freedom to develop new processes and bring fresh ideas to the table, while receiving the support and guidance from an experienced management team.

What we’re looking for:
Someone who is a self-starter with a knack for taking a solution from concept to reality. Technical Solutions Consultants are the most critical role within the Customer Experience team, responsible for understanding a customer’s existing processes and transforming them into rich, engaging, and functional conversational solutions. As such, a Technical Solutions Consultants needs to be inquisitive, have great attention to detail, challenge the status quo, and understand the nuances of end-user behaviors. Most importantly a Technical Solutions Consultants must have the technical skills to create transactional experiences by leveraging APIs/microservices and working with Integration Developers on the team to build integrations to backend systems.

What you'll do:

  • Work on multiple (3-4) customer accounts simultaneously from kickoff to production deployment.
  • Design and develop conversational solutions, leveraging rich functionality and NLU capabilities native to Pypestream’s platform, that achieve our customer’s business goals.
  • Own the overall solution design process, determining the appropriate integration logic, authentication protocols, and contextual/conditional logic necessary to deliver rich conversational experiences.
  • Work closely with both business and IT stakeholders within our customers to understand user experience and integration requirements.
  • Document integration requirements and provide to Integration Developers within the Customer Experience team to develop necessary backend systems via REST/SOAP API requests.
  • Work with Pypestream’s Product team to review and prioritize customer feature requests, advocating on the customer’s behalf.
  • Collaborate with Pypestream’s Engineering team internally to support any custom development work or integrations outside of the Pypestream platform.
  • Apply learnings from across Customer implementations and institute best practices for design and integration of individual use cases for our customers.
  • Engage in knowledge sharing within the Customer Experience team and contribute to a growing repository of pre-build Starter Packs for our conversational solutions.

What's required:

  • US Citizenship or Green Card
  • Bachelor’s Degree (Computer Science, Engineering or Linguistics preferred)
  • 2-4 years work experience (enterprise SaaS industry preferred)
  • Experience in a customer-facing role (enterprise SaaS industry preferred)
  • A curious mind, attention to detail, self-motivated performer
  • Ability to work collaboratively in a team to extract best practices and learn on the job
  • Professional demeanor and impeccable written / verbal communication skills
  • Familiarity with messaging concepts and ability to create an automated, conversational solution leveraging available documentation from customers
  • Hands-on experience with Python 3.x, Javascript and REST/SOAP APIs for backend systems integrations
  • Understanding of (minimum) or hands-on experience working with (preferred) various authentication protocols (e.g., OAuth2, SAML)
  • Understanding of (minimum) or hands on experience with (preferred) Natural Language Understanding (NLU) classifiers and concepts
  • Exposure to PM / Issues Tracking tools (e.g., Confluence, Jira) and version control software (e.g., GitHub)

What you’ll get:

  • A dynamic culture where performance and results are rewarded, coworkers collaborate and support one another, and individuals can contribute beyond their dedicated role
  • Competitive compensation including base salary, performance bonuses and options
  • Top-tier medical/dental/vision coverage, 401K, self-managed PTO, and a flexible WFH policy (given COVID-19)

About the company

Avatar for Pypestream

Pypestream

Self-service automation platform that transforms how businesses engage their customers
  • Actively Hiring
Company Size
51-200
Company Type
SaaS
Artificial Intelligence
See all jobs at Pypestream image

Perks and Benefits

Healthcare benefits
Retirement benefits
Parental leave
image

Funding

AMOUNT RAISED
$37M
FUNDED OVER
3 rounds
Rounds
U
$15,000,000
Unknown Dec 2018
image

Founders

Richard Smullen
Founder/CEO • 3 years • 9 years
Miami
image
Go to team image

Similar Jobs

Give Lively company logo
Give Lively
Reimagining the future of digital fundraising for nonprofits: powerful, practical & free
Bite company logo
Bite
The most intelligent kiosk ordering software
KYC Hospitality company logo
KYC Hospitality
Enterprise Software for Hotels
Living Loop company logo
Living Loop
We design and engineer a living stem system and area OS to enable renewable areas
Catalog company logo
Catalog
Unlimited design services for early stage startups
Shipyard company logo
Shipyard
Full-Stack Ephemeral Environments on Every Pull Request
dYdX company logo
dYdX
The world's leading decentralized exchange for crypto assets