IT Systems Administrator, India Remote (India) | Full-Time

When a colleague is locked out, a new hire needs access on day one, or someone cannot work out which CRM button to press, do you want to be the person who sorts all of it, fast?

On a typical day you might clear the morning tech ticket queue and unblock two people before their first meeting, set up a new joiner's accounts and access in Rippling and Google Workspace after lunch, and answer a CRM workflow question and update the tech guide so it stops coming in before end of day.

*About Contour *

We started in 2020 with a handful of students and a belief that great education should not be out of reach. Today we operate across three brands with 8,000+ students and 425+ team members: roughly 100 in India and 325 onshore in Australia. The India team runs publishing, student experience, CRM and technology, operations, and people and culture.

About This Role

You are the tech-savvy generalist who keeps Contour's team unblocked. You own the tech ticket queue in Suptask, run the system administration behind accounts and access, and are the person people go to when a tool or a CRM workflow is not doing what they need.

The job has four parts: run the tickets (triage, resolve first line, escalate the deep ones), do the system administration (Google Workspace, Rippling, and seats and access across Monday and HubSpot), own onboarding and offboarding through Rippling including basic automations that make setup reliable, and run access and licence audits. On top of that you handle the CRM workflow tickets and train the team, keeping the tech guide current so repeat questions drop. You report to the VP of Global Enablement and Support; the automation and engineering teams own the deep builds, and you escalate those. Because Contour is remote-first, the weight is on accounts, access, and SaaS tools, not hardware. By the end of month three, the queue runs with reliable response times, onboarding and offboarding runs like clockwork, access is clean and audited, and the tech guide is deflecting the repeat questions.

What You Will Do

Run the ticket queue in Suptask: triage, resolve first line, and escalate the deep ones with context.
Do the system administration: Google Workspace, Rippling, and seats and access across Monday and HubSpot.
Own onboarding and offboarding through Rippling, in step with People and Culture, with basic automations that make setup reliable.
Run access and licence audits so the right people have the right access and no leaver keeps a login.
Handle CRM workflow tickets and train the team, keeping the tech guide and knowledge base current.
If a better tool would make support or setup faster, make the case and we will back it.

What You Need

1 to 3 years in IT support, helpdesk, or systems administration.
Hands-on Google Workspace administration, and comfort with an HRIS or identity tool like Rippling, or the aptitude to own it fast.
A genuinely tech-savvy generalist who learns new tools quickly across a SaaS stack.
Clear, patient communication and the ability to train a group, plus accuracy with access and ownership by default.

What good looks like
Nobody stays blocked: problems get resolved fast.
Onboarding just works: right access on day one, leavers removed promptly.
Access stays clean: audits current, no stray logins or unused licences.
Repeat questions shrink: the guide and your training keep them out of the queue.

The practical close

Fully remote, anywhere in India. Your day runs on India hours with overlap into Australian business time. Compensation is competitive and benchmarked to the role and your experience. We discuss it openly early in the process.

Apply with a CV and one paragraph on a recurring tech or access problem you made stop coming back: what it was, and what you changed, fixed, or documented so it stopped.