Community Manager / Support Engineer

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Community Manager / Support Engineer

Support / Ghent

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We are looking for a passionate community manager to join the Hoplr team. You will be responsible for the support of Hoplr users and customers. This way, you will help build strong local communities in Belgium and the Netherlands.

Responsibilities

• Handling incoming and outgoing tickets/emails
• Making use of our social media channels to engage with the Hoplr community
• Proactively supporting the Customer Success team and handling all incoming requests
• Identifying and documenting bugs or pain points for the engineering and product teams
• Follow-up on customer messages
• Mastering all Hoplr features
• Helping users get the most out of community network Hoplr through various learning channels (e.g. on-site info evenings)

What we're looking for

• You have experience empathically answering emails or chats
• Language skills in Dutch, French and English
• You know when to ask for help, but you can also dig in to find solutions yourself
• You are an advocate for high-quality standards, innovation, and excellent user experience
• Calm and empathetic - you can adapt to any situation by personalising responses and educating our community

Our offer

• A competitive salary package with means of transport
• Your work has an impact on a community of over 500,000 Hoplr members and more than 100 customers
• A no-nonsense environment with great appreciation for the work you do
• Homework, field work and two easily accessible offices near Ghent

What is Hoplr?

Hoplr is a closed social network that focuses on social interaction between neighbours, and their engagement in the local community. Hoplr is used for exchanging items, organising neighbourhood events, reporting problems or break-ins, finding lost pets, getting to know neighbours, talking about local themes, and much, much more.