Field Support PM

VERDANT ROBOTICS

Field Support Program Manager

Hayward, CA • Full-Time

About Verdant Robotics

Verdant Robotics develops AI-powered farming implements and data solutions for modern agriculture. Our Sharpshooter platform enables transformative applications across all crops and field types through Verdant’s proprietary Bullseye Technology—delivering millimeter-level accuracy for weeding, thinning, and precision fertilization.

Our core technology empowers farmers to grow more profitable, sustainable food. We apply computer vision and artificial intelligence to understand every plant—at scale—and use automated robotics to act on that insight in real time. Together with our partners, we are building environmentally responsible, highly productive farms for the future.

The Role

As Field Support Program Manager, you sit at the intersection of engineering, supply chain, production, and field operations. You will champion the technical escalation and resolution of support issues—working closely with internal partners to drive speed and accountability. You will become a subject-matter expert in our systems, building tiered escalation processes, identifying gaps, and ensuring field teams have what they need to keep machines running.

You will partner with Supply Chain to ensure parts are shipped expeditiously, communicate proactively with field teams on timing, and work closely with Operations leadership to continuously improve how we support our technicians, customers, and dealer network. You will consolidate and report on failure trends, informing leadership of priorities for continuous quality improvement (CQI).

You bring a background in robotics, autonomous vehicles, or automotive—with hands-on experience in the same kind of support and operations work described here. You are detail-oriented, responsive under pressure, and committed to improving how the team works. You build relationships across the organization, know how to find information, and work closely with Technical Documentation to build durable knowledge repositories. You bring great energy and a spirit of problem solving and building better solutions!

What You Will DoRemote Support: Field Technicians & Dealer Network

• Provide remote support to ensure optimal machine uptime for Sharpshooter Smart Sprayers, delivering maximum value to customers.
• Remotely troubleshoot electro-mechanical, software, and hardware issues using diagnostic tools, collaborating with engineering as needed.

Repair and Maintenance Management

• Support repair and maintenance activities for the fleet of robotic precision weeders, ensuring timely issue resolution and minimal downtime.
• Manage spare parts inventory and facilitate parts movement to sustain operational continuity. Serve as the HQ advocate for parts planning, inventory management, and demand forecasting with Operations leadership.

Issue Identification and Resolution

• Triage hardware and software issues, escalate to the appropriate teams, and track open tickets through to resolution.
• Analyze field failures and review live data to proactively identify emerging issues and coordinate resolutions with the engineering team.
• Collaborate with engineering, product, and customer support teams to ensure timely and effective resolution of technical issues, and maintain feedback loops that inform product improvements.

Hardware and Software Improvement

• Conduct root cause analyses of hardware and software failures; collaborate with the engineering team to recommend and implement product reliability improvements.
• File, track, and drive resolution of hardware and software bugs to support ongoing product optimization.

Documentation and Knowledge Management

• Write and maintain comprehensive technical documentation—including support manuals, knowledge base articles, system diagrams, and checklists for third-party technicians.
• Develop and update diagnostic trees, ensuring all documentation stays current and accurately reflects system changes.

Customer & Dealer Support

• Advise customers on optimal machine performance strategies and uptime maximization, proactively addressing gaps in product reliability and operational efficiency.
• Provide regular daily and weekly issue reports, with clear recommendations for enhancing machine performance.

Data Analysis and Reporting

• Analyze machine data to proactively identify trends and systemic issues, feeding insights back into the product development process.
• Compile and present data-driven reports to engineering and operations leadership to drive continuous improvement.

Minimum Qualifications

• Bachelor’s degree in Engineering, Computer Science, a technical discipline, or equivalent practical experience
• 4–6 years of relevant experience in technical support, fleet operations or management, machine/system maintenance, and/or agricultural operations
• Familiarity with electrical and mechanical systems (motors, gearboxes, hydraulics) and associated repair processes and tools
• Exceptional responsiveness and communication skills; demonstrated ability to perform well under time-sensitive conditions
• Experience creating and maintaining production, maintenance, or repair documentation, and training users—including via remote support
• Self-starter with the ability to take initiative, work independently, and manage multiple open issues simultaneously
• Strong interpersonal skills: comfortable pulling in engineers, escalating problems clearly, and following up persistently on bug fixes and action items
• Ability to translate complex technical problems into clear, actionable communication for both technical and non-technical audiences

Preferred Qualifications

• Experience in robotics, autonomous vehicles, agricultural equipment, or automotive technical support
• Familiarity with CRM or ticketing systems (e.g., Salesforce, Zendesk, Jira) and fleet management tools
• Exposure to data analysis tools or dashboards for tracking machine health and failure trends
• Experience working with dealer networks or third-party service organizations

Compensation

Compensation is competitive and will be determined based on the final candidate’s experience, skill set, and geography. In addition to base salary, all employees are eligible for equity grants—because we believe every member of the team should have a stake in the company’s growth. If your expectations exceed our initial range, we encourage you to reach out and discuss the full package and opportunity before deciding not to apply.

How to Apply

Send your resume to [email protected].

Verdant Robotics is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or gender expression.