Customer Support Associate - Kannad

Key Responsibilities
Handle customer inquiries via phone, email, WhatsApp, and chat.
Provide product and service information in Kannada, Hindi, and/or English.
Resolve customer complaints efficiently and professionally.
Maintain accurate records of customer interactions in the CRM system.
Coordinate with internal teams to ensure timely issue resolution.
Follow up with customers to ensure complete resolution of their concerns.
Meet customer satisfaction and response time targets.

Required Skills
Fluency in Kannada (mandatory).
Good communication skills in Hindi and English.
Strong problem-solving and customer-handling skills.
Basic computer knowledge (MS Office, email, CRM tools).
Ability to work in a fast-paced environment.

Key Performance Indicators (KPIs)
Conversion Rate
Customer Satisfaction (CSAT)
Response Time
Follow-up Quality
Attendance & Discipline