Head of Local Government Partnerships

Biobot is looking for a Head of Local Government Partnerships to own and grow our relationships with cities, counties, and the agencies within them. This is a senior individual contributor role at the intersection of sales, account management, and customer success.

You will inherit a portfolio of existing local government accounts and be responsible for maintaining and expanding it. You'll be the primary relationship holder across a diverse set of buyers — public health agencies, wastewater treatment plants, mayor's offices, and other municipal stakeholders — and you'll serve as the connective tissue between those customers and Biobot's technical and scientific teams. Excellent organization, operational, and communications skills are required. Experience with scientific or analytics products is highly desirable.

You will manage a Customer Success Specialist, who will handle the day-to-day operational work of customer onboarding and sample coordination. Together, you are Biobot’s front lines with local governments.

What You’ll Do

Sales and Business Development

• Own the full sales cycle for local government accounts — from prospecting and discovery through proposal, negotiation, and close
• Develop and execute a pipeline strategy for expanding Biobot's footprint across cities and counties
• Navigate complex, multi-stakeholder government procurement processes with patience and persistence
• Contribute to RFP response
• Represent Biobot at industry events, conferences, and customer visits.
• Identify and pursue new buyer types or product opportunities within existing accounts (e.g., expanding from a wastewater utility to the public health department in the same jurisdiction or adding new pathogens to an existing program)

Account Management and Customer Success

• Serve as the primary relationship owner for a portfolio of local government accounts
• Coordinate regular data review calls with customers, bringing in Biobot’s scientific and technical staff as needed to translate Biobot's wastewater findings into actionable public health insights
• Drive renewals, expansions, and high customer retention across the portfolio
• Proactively identify and address customer health risks before they become churn risks

Operations Leadership

• Manage one Customer Success Specialist, providing direction on priorities and day-to-day customer operations
• Oversee the operational processes that keep local government accounts running smoothly: onboarding, sample logistics coordination, data delivery, and issue resolution
• Work cross-functionally with Biobot's science, product, and operations teams to advocate for local government customer needs
• Maintain accurate, up-to-date records in Salesforce across the full local government portfolio — including account status, opportunity stage, contact history, and renewal dates

Working at Biobot
Biobot is backed by top venture capital investors. Benefits include:

• Stock options
• 100% Health, vision, and dental coverage
• 401(k) plan
• Fully remote operations
• Annual company offsites
• Unlimited PTO
• 90-day paid parental leave
• And more..