Customer Support Intern

Location: Remote - US | Reports to: VP of Revenue | Time Commitment: Part-time (15-20 hours per week)

Compensation: $15-20/hour based on experience

Apply: Please submit your resume and cover letter to [email protected].

About DocVocate

DocVocate is an AI-driven SaaS platform that helps healthcare providers collect more revenue without hiring more staff. Our technology automates the manual and administrative parts of revenue cycle management, giving practices and health systems the financial outcomes they've earned — while reducing burnout and overhead. We're on a mission to modernize the business side of healthcare through intelligent automation and actionable insights.

The Opportunity

We're looking for a Customer Support Intern who's ready to jump in, learn fast, and make a real impact. You'll help onboard new customers, tackle the daily tasks that keep our Enterprise SaaS platform running smoothly, and work side-by-side with our VP of Revenue and Customer Success team. This is a hands-on role where you'll wear many hats, build real-world skills, and set yourself up for a future career in Customer Onboarding, Support, or Success.

What You'll Do

• Be the friendly, helpful human behind our customer support channels
• Troubleshoot, solve and escalate issues to the appropriate internal teams
• Help maintain and improve our support documentation
• Work with our onboarding team to ensure customers start off on the right foot
• Assist our customer success team with account maintenance
• Gain hands-on experience with customer communication and tools

What We're Looking For

• You write and communicate clearly, kindly, and confidently
• You're organized, curious, and love solving problems
• Tech-savvy and comfortable picking up new tools quickly
• Passion for helping people and solving problems
• Previous experience in customer service or support

Education

• Currently pursuing or recently completed a Bachelor's Degree in Business, Communications, or a related field
• Relevant coursework or demonstrated experience in customer service, operations, or healthcare technology

Applications

To submit an application for this role, please submit your resume and cover letter to [email protected].

We value curiosity, integrity, and a human-first mindset over specific degrees. If you're bold, growth-oriented, and driven to do excellent work, we'd love to hear from you—especially if you come from an underrepresented background in tech or healthcare.

At DocVocate, we are committed to building a diverse and inclusive company. We believe in the core principle, everyone deserves to work and live as their authentic self. We purposefully seek to build a team full of people of different backgrounds, experiences, abilities, and perspectives.

DocVocate is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

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