NetSuite Technical Delivery Manager

Job Title: NetSuite Technical Delivery Manager

Role: FT

Location: Toronto, Canada

Job Description:

About The Role

We are seeking an experienced and hands-on Delivery Manager – NetSuite Technical to lead our NetSuite development team, drive project delivery, and ensure high-quality solutions across integrations and customizations.

This role requires a strong blend of technical expertise, leadership, and client-facing delivery management, with the ability to actively contribute to development when needed.

Key Responsibilities

Delivery & Project Management

• Own end-to-end delivery of NetSuite technical projects (customizations, integrations, enhancements)
• Ensure projects are delivered on time, within scope, and budget
• Manage multiple parallel engagements and priorities
• Act as primary escalation point for delivery-related issues

Team Leadership & Mentorship

• Lead and mentor a team of NetSuite developers and technical consultants
• Conduct code reviews and enforce best practices
• Guide team on architecture, solution design, and performance optimization
• Drive continuous improvement in development standards and delivery processes

Technical (Hands-On) Responsibilities

• Actively participate in development using:
• SuiteScript (1.0 / 2.x)
• SuiteTalk (SOAP/REST Web Services)
• RESTlets, Suitelets
• Design and implement complex integrations with third-party systems (e.g., Shopify, HRIS, Payroll systems, etc.)
• Troubleshoot and resolve technical issues in production and development environments
• Review and optimize scripts, workflows, and integrations for scalability

Client & Stakeholder Management

• Collaborate with clients to understand requirements and propose scalable solutions
• Translate business requirements into technical design documents
• Provide regular status updates and manage stakeholder expectations
• Support pre-sales activities, solutioning, and estimations when required

Process & Governance

• Establish and enforce SDLC processes
• Ensure proper documentation of solutions and technical designs
• Manage resource allocation and utilization
• Ensure compliance with data security and integration standards

Required Skills & Qualifications

• Strong experience with NetSuite ERP technical development
• Deep expertise in:
• SuiteScript (2.x preferred)
• NetSuite integrations (REST/SOAP APIs)
• Celigo / Boomi / other middleware (preferred)
• Proven experience managing and leading technical teams
• Hands-on experience in system integrations and architecture design
• Strong understanding of NetSuite modules (Financials, Inventory, Order Management)
• Experience working in Agile / Scrum environments
• Excellent problem-solving and debugging skills

Preferred Qualifications

• NetSuite certifications (SuiteFoundation, Developer, ERP Consultant)
• Experience with multi-subsidiary / OneWorld environments
• Exposure to AI integrations or automation within NetSuite ecosystem
• Experience with tools like JIRA, Git, CI/CD pipelines

Soft Skills

• Strong leadership and team management abilities
• Excellent communication (client-facing experience required)
• Ability to balance hands-on work with strategic oversight
• Proactive, accountable, and solution-oriented mindset

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