Operations Lead Amsterdam

**We are launching -

Join us and take charge of our Operations in Amsterdam**

We offer light electric vehicles that use our GoCimo Battery Swap Stations to get a charged battery in 10 seconds, instead of standing still while charging the battery. In cooperation with Uber Eats we are now launching our service in Amsterdam.

Are you a hands-on person with grit and start-up mindset? Then apply and take ownership of GoCimo’s day-to-day operations in Amsterdam. You will be our first hire and be responsible for running our Amsterdam operation: handling our battery swap stations, onboarding and supporting customers, getting our vehicles ready for customers, and ensuring our service quality in the field.

This is not a desk-job — we are looking for someone who likes solving problems in real time, can operate independently, and is comfortable combining operations, customer success, and a dash of business development.

GoCimo is a start-up, we’re a small but mighty team, and we’re looking forward to welcoming our next colleague to join and grow with us!

APPLY => https://careers.gocimo.com/jobs/7944855-operations-lead-amsterdam

Key Responsibilities

• Daily Operations & Field Management
• Monitor and inspect charging stations to ensure they are safe, functional, and well-maintained.
• Act as the first response when operational issues arise in the city.

Customer Sales, Onboarding & Management

• Be part of sales campaigns and events, often in collaboration with Uber Eats.
• Identify and approach potential fleet customers and partners.
• Manage incoming inquiries from customers (email, WhatsApp, phone).
• Guide new customers through the registration and onboarding process.
• Schedule and conduct handovers of vehicles.
• Build long-term relationships with customers and ensure high user satisfaction.
• Manage customer subscriptions.

Hands-on technical support

• Oversee quarterly delivery, assembly, and handover of mopeds.
• Perform light technical tasks on mopeds and swap stations such as assembling front wheels, mounting delivery boxes, or performing simple adjustments.
• Report station health via internal tools and follow up on technical escalations.
• Coordinate with our vehicle service partner, monitor and order spare parts.

Keep track

• Keep onboarding, invoicing, and contract documentation organised.
• Manage local inventory (mopeds, delivery boxes. spare parts).
• Support reporting on fleet performance and courier activity with Uber Eats and other partners

Ambassador for GoCimo

• Be the face of GoCimo in Amsterdam.
• Build trust with customers, partners and subcontractors.

Requirements

• Experience in operations and field management is required.
• Experience from sales is a plus.
• Experience from doing electrician work is a plus (certified electrician).
• A driver's license is a requirement.
• You’re hands-on and proactive – enjoy solving problems quickly.
• You’re a strong communicator and comfortable speaking with customers and partners.
• C1- advanced Dutch.
• B2 - upper Intermediate in English.
• You have a basic technical understanding and are curious, practical and handy.
• You’re organised and structured — able to manage onboarding and admin.
• You’re a self-starter and comfortable that your colleagues are located in other European cities and that a lot of communication takes place via digital meetings, voice and messaging.

To thrive in the job, you should have a startup mindset –be flexible, resourceful, independent, and get things done.