Account Manager

Cesta Inc is seeking a highly motivated and customer-focused Account Manager to join our growing team. This fully remote role is responsible for building and maintaining strong client relationships, ensuring customer satisfaction, and identifying opportunities to expand business with existing accounts. The ideal candidate will serve as a trusted advisor to clients while collaborating with internal teams to deliver exceptional service and value.

Primary Responsibilities

• Develop and maintain long-term relationships with assigned clients and key stakeholders.
• Serve as the primary point of contact for customer inquiries, requests, and escalations.
• Understand client business objectives and recommend solutions that align with their goals.
• Collaborate with technical and project teams to ensure successful delivery of products and services.
• Identify opportunities for account growth, upselling, and cross-selling.
• Monitor customer satisfaction and proactively address concerns.
• Prepare account reports, presentations, and performance reviews.
• Negotiate contracts, renewals, and service agreements.
• Maintain accurate records and pipeline activity within CRM systems.
• Stay informed about industry trends and Cesta Inc's service offerings.

Qualifications

• Bachelor's degree in Business, Marketing, Information Technology, or a related field preferred.
• 3+ years of experience in account management, customer success, business development, or client relationship management.
• Experience working with B2B clients in technology consulting, software, or professional services.
• Strong communication, presentation, and negotiation skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Proficiency with CRM platforms such as Salesforce, HubSpot, or similar tools.
• Excellent organizational and problem-solving skills.
• Self-motivated with the ability to work independently in a remote environment.
• Preferred Qualifications
• Experience in IT consulting, cloud services, AI, cybersecurity, or software solutions.
• Familiarity with SaaS business models and enterprise client relationships.
• Project management experience is a plus.

Compensation
Salary Range: $80,000 – $115,000 per year, depending on experience, plus performance-based bonuses.

Benefits

• Fully remote work environment
• Flexible working hours
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and company holidays
• Professional development and certification assistance
• Career advancement opportunities
• Collaborative and inclusive culture