Account Manager (Email & SMS Retention)

Milkshake Media is a Klaviyo Platinum Partner agency helping DTC ecommerce brands grow through email and SMS. We're growing fast and are looking for an Account Manager who can own relationships with 7-8 figure ecommerce brands and be the steady hand our clients rely on.

What you'll do:

• Act as the primary point of contact for a portfolio of high-growth ecommerce clients

• Lead client calls, build strategy roadmaps, and translate goals into clear deliverables for our internal team

• Own retention performance: campaign calendars, flow strategy, reporting, and the insights that keep clients renewing

• Keep projects on track and on time, with nothing slipping through the cracks

• Spot opportunities to grow accounts and deepen relationships

What we're looking for:

• 3+ years as an Account Manager at an email marketing agency (this is non-negotiable - agency experience specifically)

• A track record managing 7-8 figure ecommerce brands in a client-facing role

• Exceptional attention to detail - you're the person who catches the thing everyone else missed

• Strong communication skills and genuine comfort leading client relationships

• Working knowledge of Klaviyo and retention marketing fundamentals

• Able to work primarily within Australian business hours (a 2-3 hour timezone difference is fine)

Nice to have:

• Familiarity with attribution, LTV, and retention metrics

• Comfort working in a fast-moving, AI-assisted agency environment

Why join us:

• Work with a focused, specialised team that genuinely knows retention

• A portfolio of established, well-known DTC brands

• Remote-first, with the autonomy to own your accounts

If you live and breathe client success and know email marketing inside out, we'd love to hear from you.