Strategy & Operations Advisor

Geography
Clients based in US. Role location is flexible with search focused on Latin America

About Us
We are a small AI-native company that helps small businesses make smarter pricing decisions by combining software and consulting.

About the Role
The Strategy & Operations Advisor will play a crucial role in both client-facing consulting and internal operational strategy. This role involves guiding small businesses in making strategic decisions, iterating on internal processes, and ensuring smooth client interactions. The ideal candidate will have a data-driven background (finance, business intelligence, data science, consulting etc.), strong strategic thinking, excellent communication skills, and the ability to adapt to a fast-changing environment.

Mission:
Own the recurring client relationship, make the data trustworthy and legible, advise the owner on pricing and adjacent business questions, and execute the process in the existing tooling. You will be the first person the founder delegates client relationships to, so you will have a chance to build out the whole client service team.

The role in one sentence:
Help small businesses make big decisions as a trusted advisor and figure out patterns across clients

Responsibilities
Shadow the founder’s client calls for the first 1–2 months, then transition to being the primary client contact.
Identify patterns from real client conversations and translate them into product improvement ideas
Develop and write our client-service playbook
Eventually, hire and lead client service team

Requirements
Must-Haves
3+ years of experience in data-driven business analysis
Experience advising external clients or internal stakeholders
Advanced English (comfort debating business decisions with US-based clients)

Nice-to-Haves
Bachelor’s or advanced degree in Business Administration, Finance, Economics, or related fields.
Experience in management consulting, business strategy, data science, or financial consulting.
Familiarity with pricing analysis, business analytics, or operational strategy.
Previous experience in startups or small business environments.
Interest or experience with AI tools or technology to improve operational processes.

What This Role is NOT
Not a sales role; focus is on strategic advising and client operations, not closing deals.
Not solely an operational manager; while you will improve processes, your primary responsibility is advising clients.
Not just a customer success role; the position requires strategic thinking and process improvement.
Not a corporate role; the candidate should enjoy making a significant impact in a small business environment.

Why This Role
Impactful work: Directly shape client growth and operational excellence.
Autonomy: Flexibility to shape client relationships and internal processes.
Growth potential: Role can evolve to lead client services or help launch new products.

Benefits & Working Conditions
Salary: Up to $3,000 to 5,000/month total compensation paid in USD.
Remote: 100% remote
Contractor: The role is structured as a contractor engagement.
PTO: 10 days paid + US holidays + 4 local holidays.
Work hours: Flexible, but must overlap with US business hours (10 AM–3 PM ET) for client calls