Manual QA Engineer

About the Role
We're looking for a Manual QA Engineer to join our team and take ownership of product quality across
our SaaS platform. This role goes beyond traditional testing — you'll work at the intersection of QA,
customer experience, and AI to ensure our product truly serves its users.

You'll collaborate closely with Support and Marketing teams to deeply understand user pain points,
translate real-world feedback into actionable quality insights, and help the team build a product people
love.

What You'll Do
User-Centric Quality Assurance

• Partner with the Support team to analyze tickets, bug reports, and recurring user complaints —
• turning them into structured test scenarios and quality improvements.
• Collaborate with Marketing to understand user personas, messaging, and onboarding flows,
• ensuring the product experience matches user expectations.
• Advocate for the end user in every sprint planning, grooming, and release discussion.

AI-Assisted Testing & Workflows

• Leverage AI tools to accelerate test case generation, exploratory testing, bug triage, and documentation.
• Identify opportunities to integrate AI into QA processes — from smart regression analysis to anomaly detection in user flows.
• Stay current with AI-driven testing tools and bring new ideas to the team.
• Core QA Responsibilities
• Review and validate product requirements, user stories, and acceptance criteria before development begins.
• Design, execute, and maintain manual test cases for new features, bug fixes, and regression cycles.
• Perform functional, integration, UI/UX, and exploratory testing across web and mobile platforms.
• Communicate with Product Managers and developers to clarify requirements, flag risks early, and negotiate scope when needed.
• Document and track defects with clear reproduction steps, severity, and business impact.
• Maintain and continuously improve QA documentation: test plans, checklists, test case repositories, and release notes.
• Participate in release management and sign-off processes.

What We're Looking For

• Proven experience in manual QA for web-based SaaS products.
• Strong understanding of software development lifecycle and Agile/Scrum methodologies.
• Experience working cross-functionally with non-engineering teams (Support, Marketing, Product).
• Hands-on experience with AI tools (e.g., ChatGPT, Copilot, or similar) applied to testing or documentation workflows.
• Experience with Jira for bug tracking, test management, and sprint workflows.
• Excellent written and verbal communication skills in English.
• Analytical mindset with attention to detail and a genuine curiosity about how users interact with the product.

Nice to Have

• Familiarity with browser developer tools and basic HTML/CSS/JS for debugging.
• Exposure to automation frameworks (Selenium, Playwright, Cypress) — not as a primary skill, but
• as a growth direction.
• Background in or passion for UX research or customer experience.