Technical Account Manager

Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

Are you an engineer with expertise in developing and supporting complex engineering systems involving modeling & simulation, control design, signal processing, radar/RF, or digital engineering workflows—and a passion for helping engineering teams and customers succeed? Do you enjoy collaborating with world‑class technology companies and working across a wide range of applications? MathWorks is seeking a Technical Account Manager (TAM) to develop and execute a technical strategy to drive the adoption of MATLAB and Simulink among some of our leading customers.

In this technical leadership role, you will partner with a Sales Account Manager to shape the adoption strategy for MathWorks solutions, lead technical engagements, and enable customers to implement Model-Based Design for the development of next‑generation technologies in areas such as system modeling and simulation, control system design, signal processing, communications, data-driven engineering workflows, and more. You will also team up with Application Engineering, Marketing, Development, and other domain experts to gain a deep understanding of customer needs and empower them to succeed with MathWorks solutions.

This role is based in Natick, MA, with a hybrid schedule (Tues–Thurs in office). Travel up to 40% is required. U.S. citizenship is required due to the nature of the work.

Why You’ll Love This Role:

• Work directly with cutting‑edge technology companies.
• Engage across a broad range of technical applications, gaining exposure that accelerates both your technical and business skills growth.
• Make a meaningful impact by enabling engineers to solve real‑world challenges using MathWorks tools.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

Technical Strategy & Leadership

• Own the technical strategy for driving tool adoption and customer success across engineering organizations.
• Develop technical roadmaps that align MathWorks solutions with customer strategic initiatives.
• Champion MathWorks technical computing and Model‑Based Design solutions across engineering teams and programs.

Customer Engagement & Execution

• Lead high‑impact technical engagements across multiple domains.
• Coordinate cross‑functional technical teams, including Application Engineers, Consulting, Training, and Development.
• Understand customer workflows, challenges, and program priorities; recommend impactful solutions.
• Guide customers in improving engineering efficiency, design workflows, verification processes, and Model‑Based Design adoption.

Cross‑Functional Collaboration

• Partner with Sales Account Managers to develop and execute account strategies.
• Partner with Marketing to highlight customer success stories, identify market‑specific messaging, and develop user community engagement plans.
• Collaborate with Consulting and Training organizations to drive product adoption and successful project execution.
• Work with Development teams to translate customer feedback into product and workflow improvements.

Thought Leadership & Growth

• Represent MathWorks in executive‑level technical discussions.
• Identify new opportunities to expand adoption in areas such as systems engineering, integration/test, DevSecOps workflows, and secure embedded development.
• Continually expand your technical and business skills through exposure to diverse customer programs and technologies.

Minimum Qualifications

• A bachelor's degree and 10 years of professional work experience (or equivalent experience) is required.
• Expertise with embedded systems
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
• Visa sponsorship will not be provided for this position.
• Experience with Aerospace and Defense

Additional Qualifications

• U.S. citizenship is required due to the nature of the work.
• Proficiency with MATLAB and Simulink.
• Demonstrated experience in interfacing with customers and leading technical discussions.
• Strong communication, relationship‑building, and program management skills.
• Ability to influence technical direction across large organizations.
• Strong background in system modeling and simulation, control design, or signal processing.
• Experience with data analysis, algorithm development, or verification workflows.
• Experience working in regulated or security‑constrained engineering environments.
• Familiarity with image processing, audio algorithms, computer vision, or thermal/electrical system modeling is a plus.
• Familiarity with large-scale simulation, digital engineering practices, or high-performance computing environments is a plus.
• Experience supporting complex engineering domains such as communications, RF systems, autonomy, or multidisciplinary system design is a plus.
• Prior experience supporting defense primes or large AeroDef programs is a plus.