Technical Sales Engineer

Job Summary:

LUXTECH is an architectural lighting company headquartered in Boothwyn, PA with additional offices in Downtown Philadelphia. Our mission is to positively impact people’s lives through lighting.

The LUXTECH Technical Sales Engineer plays a pivotal role in driving revenue growth and customer satisfaction. This role involves combining technical knowledge with sales skills to understand customer needs, present tailored solutions, and build strong customer relationships. The Technical Sales Engineer acts as a primary point of contact for customers, providing technical expertise and guidance throughout the sales process.

JOB DUTIES AND RESPONSIBILITIES:

· Product Understanding:

o Develop a deep understanding of the company's technical products, features, and benefits.

o Stay updated with industry trends and technological advancements related to the products.

· Customer Engagement:

o Provide timely and accurate response to customers technical inquiries

o Produce quotations for custom LED modules

o Identify potential customers and establish contact through various channels.

o Understand customer needs and pain points, demonstrating how the products can address their challenges.

o Work with engineering to develop solutions that meet customer needs, while balancing business concerns

· Solution Customization:

o Collaborate with customers to understand their specific requirements and customize product solutions accordingly.

o Propose appropriate product configurations that align with customer needs.

· Sales Negotiation:

o Present pricing and negotiate terms to close sales while maintaining profitability.

o Address customer concerns and objections, offering solutions to overcome barriers.

· Customer Relationship Building:

o Establish and nurture strong relationships with existing and potential customers.

o Act as a reliable technical point of contact, promptly addressing inquiries and providing support.

· Market Insights:

o Gather market intelligence and customer feedback to contribute insights for product development and improvements.

o Stay informed about competitors' products and industry trends.

· Documentation:

o Maintain accurate records of client interactions, sales activities, and progress in CRM systems.

o Prepare regular sales reports and forecasts.

SKILLS & QUALIFICATIONS REQUIRED:

· Engineering or technical degree

· Greater than 2 years’ experience in a related sales role, preferably in a B2B environment

· Strong technical aptitude with the ability to understand and communicate complex technical concepts.

· Excellent interpersonal, communication, and presentation skills.

· Results-oriented with a track record of achieving or exceeding sales targets.

· Customer-focused mindset with the ability to build and maintain relationships.

· Problem-solving skills and the ability to adapt to evolving customer needs.

· Familiarity with CRM systems and sales tools.

· Willingness to travel for client meetings and industry events as required.