Field Application Engineer

Role Overview

We are seeking a highly motivated FAE – Operation & Maintenance Engineer to join Quectel’s growing automation team based in Cleveland, Ohio. This entry-level role focuses on supporting automation business by providing on-site technical support for automated assembly and testing lines. You will partner with local sales and technical teams to deliver equipment commissioning, troubleshooting, and ongoing maintenance, ensuring customer satisfaction across the full equipment lifecycle.

Mandarin language proficiency is required for this position to facilitate effective communication with Quectel’s global engineering and R&D teams based in China.

Candidates must be based in Cleveland, Ohio or willing to relocate.

Key Responsibilities

Pre-Construction & Commissioning

• Perform on-site installation, mechanical assembly, and electrical wiring of automated assembly and testing lines, ensuring hardware complies with design specifications
• Collaborate with R&D teams to conduct single-machine and online commissioning, testing and optimizing each function to meet design requirements
• Simulate actual production processes to verify operational stability and coordination of entire automated lines; identify and resolve communication faults and synchronization issues between devices
• Record commissioning issues, solutions, and results; provide detailed technical documentation for equipment acceptance and maintenance

Post-Operation & Maintenance

• Provide full on-site production support during initial production ramp-up, monitoring automated line status and resolving equipment failures in real time
• Coordinate with customer production, process, and quality departments to adjust and optimize equipment operating parameters, improving production efficiency and product quality
• Collect customer improvement suggestions and relay feedback to internal R&D and technical teams
• Develop and execute daily equipment maintenance plans, including regular inspections, cleaning, parts replacement, and preventive maintenance
• Diagnose and repair equipment faults quickly and accurately, minimizing downtime
• Maintain detailed equipment operation and maintenance records for lifecycle management

Customer Engagement

• Provide timely pre-sales and post-sales on-site technical support and troubleshooting
• Deliver product presentations and conduct product and tool training for customers on-site
• Analyze customer requirements and provide tangible feedback and feasible solutions
• Prepare technical reports indicating support activity and open issue progress

Qualifications & Requirements

Required

• Associate’s degree or above in Automation, Mechatronics, Electrical Engineering, Electronic Information Engineering, or a related field
• 1–2 years of hands-on experience in automated equipment installation, commissioning, or maintenance (entry-level candidates with strong internship or co-op experience will be considered)
• Proficient in mechanical or electronic troubleshooting and debugging
• Basic understanding of automation systems and manufacturing processes
• Familiarity with mechanical structure principles, electrical control technology, and commissioning methods for automated equipment
• Ability to cooperate with electrical engineers on PLC commissioning and I/O point docking
• Proficiency in Mandarin (required) for communication with global engineering teams
• Strong problem-solving, adaptability, and communication skills
• Willingness to travel and adapt to on-site project schedules
• Must be based in Cleveland, Ohio, US, or open to relocating

Preferred

• Experience with automated lines in the automotive or electronics manufacturing industry
• Familiarity with production processes and technical characteristics of automotive or IoT products
• Proficiency with diagnostic tools such as multimeters and oscilloscopes
• Experience with Quectel or comparable IoT module products

About Quectel Wireless Solutions

Quectel is a global leader in IoT and cellular module technology, powering connectivity across automotive, healthcare, smart cities, and industrial automation. Founded in 2010 and headquartered in Shanghai, Quectel is one of the world’s largest IoT module suppliers with a presence in 100+ countries and a team of 6,000+ professionals worldwide. Listed on the Shanghai Stock Exchange (603236.SS).

Quectel USA is our North American hub, driving adoption of next-generation connectivity including 5G, LTE, GNSS, Wi-Fi, and LPWA. Your work here reaches customers in automotive, healthcare, smart infrastructure, industrial automation, and beyond.

Industries & Applications

• Automotive & Connected Vehicles — C-V2X, telematics, fleet management
• Healthcare & Telehealth — Remote patient monitoring, medical IoT devices
• Smart Cities & Infrastructure — Smart meters, street lighting, public safety
• Industrial Automation & IIoT — Factory automation, asset tracking, predictive maintenance
• Fixed Wireless Access — 5G CPE, broadband connectivity solutions
• Agriculture & Environment — Precision farming, environmental monitoring

Life at Quectel USA

• Fast-paced, entrepreneurial environment backed by the resources of a global Fortune-listed company
• Direct access to Quectel’s global R&D, product, and engineering teams across Asia, Europe, and the Americas
• Regular knowledge-sharing through internal Masterclasses, webinars, and cross-functional project teams
• A culture of continuous learning — we invest in your growth because your development is our development

Why Quectel USA?

• Global Impact, Local Presence — Be at the forefront of 5G and IoT innovation with a Fortune-listed global technology company operating in 100+ countries
• Career Growth & Development — Access structured mentorship, training programs, and clear advancement paths within a fast-growing global organization
• Cutting-Edge Technology — Work on next-generation cellular, IoT, and GNSS technologies deployed in mission-critical applications worldwide
• Diversity & Inclusion — Join an inclusive workplace where diverse perspectives are valued as key drivers of innovation and success
• Global Team & Collaboration — Collaborate with a global network of 6,000+ professionals across engineering, sales, marketing, and operations

Compensation & Benefits

• Competitive base salary + performance-based incentives
• Medical, dental, and vision insurance (company-subsidized)
• 401(k) plan
• Paid Time Off (PTO) and company-observed holidays
• Life insurance and disability coverage
• Flexible work arrangements (role-dependent)
• Communication reimbursement subsidy

Explore Quectel — Links & Resources

Company & Careers

Company Website: www.quectel.com

About Quectel: quectel.com/company

Careers Page: quectel.com/careers

News & Press Releases: quectel.com/news-and-pr

Follow Us on Social Media

LinkedIn: linkedin.com/company/quectel-wireless-solutions

YouTube: youtube.com/quectel

X / Twitter: twitter.com/Quectel_IoT

Technical & Developer Resources

Developer Zone: developer.quectel.com

GitHub: github.com/quectel-official

Community Forums: forums.quectel.com

Product Selector: quectel.com/product-selector

Quectel Wireless Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.