Customer Service Quant

Client Services Executive – Quant Support

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About Tradetron

Tradetron is one of India's leading algorithmic trading platforms, enabling traders and investors to create, automate, and deploy trading strategies without coding. Our mission is to make algorithmic trading accessible to everyone through technology, automation, and exceptional customer support.

As we continue to grow, we are looking for passionate individuals who enjoy solving problems, working with technology, and helping customers succeed in their trading journey.

Role Overview

As a Client Services Executive – Quant Support, you will be the first point of contact for traders, investors, and strategy creators using the Tradetron platform. You will help users understand platform features, troubleshoot issues, resolve broker integration concerns, and guide clients through the world of algorithmic trading.

This role offers a unique opportunity to gain exposure to financial markets, algorithmic trading, customer success, technical troubleshooting, and product operations while working with a fast-growing fintech platform.

Key Responsibilities

• Provide chat, email, and remote support to platform users.
• Assist clients with strategy deployment, monitoring, and troubleshooting.
• Investigate and resolve issues related to broker integrations, order execution, and platform functionality.
• Help users understand Tradetron features, strategy logic, and platform workflows.
• Coordinate with Product, Technology, and Operations teams to resolve complex issues.
• Document recurring issues and contribute to knowledge base articles and support documentation.
• Identify customer pain points and provide feedback to improve the platform experience.
• Maintain high customer satisfaction through timely and accurate support.
• Track, prioritize, and manage support tickets to ensure efficient resolution.

What We're Looking For

• Strong communication and problem-solving skills.
• Interest in stock markets, derivatives, or algorithmic trading.
• Ability to understand technical concepts and explain them in a simple manner.
• Customer-first mindset with strong ownership and accountability.
• Ability to multitask and perform well in a fast-paced environment.
• Basic understanding of trading platforms, brokers, or financial markets is a plus.
• Experience in customer support, operations, fintech, or trading-related roles is preferred but not mandatory.

What You'll Gain

• Exposure to algorithmic trading and financial markets.
• Hands-on experience with trading technology and broker ecosystems.
• Opportunity to work directly with traders, strategy developers, and fintech professionals.
• Career growth opportunities in Quant Support, Operations, Product, Customer Success, and Fintech.
• A collaborative environment focused on learning, innovation, and continuous improvement.

Why Join Tradetron?

At Tradetron, you'll work at the intersection of technology and financial markets. Every day brings new challenges, learning opportunities, and the chance to make a real impact on thousands of traders using our platform. If you're curious, ambitious, and eager to build a career in fintech, we'd love to hear from you.

Apply here