Field and Technical Support Engineer - Porter Corp

Essential Duties And Responsibilities

• Promotes the Company’s mission and values‑based culture through professionalism, commitment to quality standards, and customer‑focused service
• Creates and works claims from incoming customer calls and e-mails
• Provides technical advice to customers, Designers, and Engineers
• Assists field personnel with solutions for installation‑related issues and repair techniques
• Interfaces with Quality, Manufacturing, Design, and Engineering regarding reoccurring field problems
• Production Audits as required
• Maintains knowledge of all Porter Corp product lines while having specialized knowledge of specific products
• Other duties may be assigned by Manager or Supervisor

Education And/or Experience

• An Associate’s degree or engineering technology degree
• Experience and understanding with construction trades and processes
• Experience and understanding of manufacturing fabrication and processes

Travel

When appropriate, to meet with customers and suppliers off site to investigate non-conformances, facilitate implementation of corrective actions and improve business relationships

Computer Skills

• Demonstrated proficiency with Outlook, Word, Excel, Epicor, Teams, PDF tools, and PRO.FILE
• Proficient in using SolidWorks to review and interpret engineering drawings and models.
• Experience with utilizing an ERP system to collaborate across departments

Other Requirements

• Must possess and utilize a knowledge of the manufacturing processes of the company
• Knowledge of customer quality requirements and reasons for establishing these requirements
• Must have working knowledge of continuous improvement tools and their proper application to problem solving
• Ability to effectively communicate through both e-mail and telephone
• Proficiency of technical aspects of Porter Corp. products
• Able to work with minimal supervision
• Strong organizational skills and ability to multi-task

PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.