Account Manager

About us: emrgonline.com
EMRG is an award-winning Digital Marketing Agency based in Los Angeles. With a team of experienced professionals for each service line, we offer a wide range of digital marketing solutions that are customized to meet the unique needs of each client. We are renowned for our outstanding customer service and ability to deliver exceptional results. As a leading agency in the industry, we have established ourselves as a reliable partner for businesses looking to grow and expand their online presence.

As our company continues to grow, we are also committed to expanding our philanthropic goals and supporting children in need worldwide.

Job Summary:
We need an experienced Account Manager with a general understanding of digital marketing and a passion for perfect execution. The ideal candidate is trustworthy, confident, and diligent, and loves working with people. This is a relationship-building position, and extensive training will be provided.

As an Account Manager, your tasks will include, but not be limited to:
Communicating with clients via email, video call, and phone
Having in-person meetings with clients in the LA area (reliable transportation required)
Onboarding new accounts as efficiently as possible
Coordinating with our team to ensure tasks are completed in a timely manner
Handling client issues professionally
Communicating with our accounting department to ensure all work is billed
Organizing tasks and notes using our various software
Monitoring worker's time to ensure all time is entered and tracked
Assisting the production team at on-site filmings
Keeping an eye out for opportunities to grow client accounts
Filing reports as required
Handling special projects and new opportunities as they arise

Nice to have:
Customer service experience, so you can handle any client issues with ease
Experience with various digital marketing services, to better understand our clients' needs and speak their language
Experience using task-management tools such as Trello, Monday, Asana, or ActiveCollab, to keep yourself and our team organized and on track

Join our dynamic team and become part of our close-knit family, where mutual success is the top priority. We are seeking a committed individual who is looking for long-term job security and ample opportunities for growth within our thriving company. You will have the chance to work remotely while also meeting clients in-person and collaborating with our talented team. Don't miss out on this exciting chance to be part of a fast-paced and rewarding work environment. Send us your cover letter, resume, and three professional references today!