Onboarding Specialist

About the Company:
The client's product is a leading provider of enterprise-grade attribution and marketing tracking software. Their SaaS suite empowers performance marketing teams worldwide to optimize ROI across affiliate, partner, and paid marketing channels. With headquarters in Los Angeles and offices across the UK, Canada, and Europe, the company focuses on delivering results-oriented marketing tools, capturing customer interactions like clicks, calls, form submissions, and website behavior.

About the Role:
As an Onboarding Specialist, you will ensure new clients are successfully onboarded onto the
SaaS platform. You will be responsible for providing technical guidance, troubleshooting issues,
and ensuring clients can use the platform to its fullest potential. This role requires a strong
understanding of technical concepts related to system integrations and SaaS platforms.

What You’ll Do:
● Serve as the primary point of contact for new clients, guiding them through the onboarding process and ensuring a smooth experience.
● Conduct tailored training sessions to help clients understand the platform’s capabilities, including integration and technical workflows.
● Assist clients with configuring system integrations, troubleshooting technical issues, and resolving operational challenges.
● Collaborate with cross-functional teams (development, support, and customer success) to ensure client requirements are met effectively.
● Provide support with system setup, data migration, and basic configuration tasks.
● Continuously gather feedback and suggest improvements to streamline the onboarding process.

You will need the following:
● API Knowledge: Experience in configuring and troubleshooting API connections, with the ability to understand how systems communicate with each other.
● Technical Problem-Solving: Strong troubleshooting skills to resolve integration and system issues, particularly related to data transmission and system configuration.
● SaaS Expertise: Familiarity with SaaS platforms and understanding of how cloud-based applications are deployed and managed.
● Customer Success Skills: Proven experience in customer success/support/onboarding, particularly in training, and support roles in technical environments.
● Collaboration: Excellent communication skills and the ability to work closely with both technical and non-technical teams.
● Adaptability: Ability to quickly learn new tools and technologies, and adapt to evolving technical requirements.

What We Offer:
● Work with a global tech company with ongoing growth and expansion in Argentina
● Official full-time employment with full compliance to Argentine labor laws and all associated protections
● On-site role in our modern Recoleta office, working closely with a supportive local team
● Competitive salary set in USD, converted monthly to ARS at the official exchange rate, with the option to receive payment in USD if you have a USD account
● Premium OSDE 310 health insurance fully covered by the company for you and up to 3 dependents
● 14 days of paid vacation, 6 paid sick days, and all official Argentine holidays
● Opportunity to work with a leading technology company in the SaaS industry.