Software Architect

About Copado

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.

Position Summary

The Software Architect is a senior technical leader responsible for designing and delivering high-quality, AI-enhanced custom solutions within the Copado Labs model. This individual leads solution architecture across complex DevOps engagements, integrates Copado AI into the core of the solution design process, and ensures that every deliverable is aligned with the organization's commitment to time-to-value, customer satisfaction, and solution maintainability.

Key Responsibilities

AI-First Solution Design

• Architect AI-enhanced workflows that automate complex DevOps tasks, transitioning customers from standard configurations to intelligent, bespoke solutions.
• Champion the integration of Copado AI features into every phase of the solution design lifecycle.
• Drive a measurable 20% reduction in Time-to-Value for custom Lab implementations by leveraging AI to automate manual configuration steps.

High-Quality Service Delivery

• Lead end-to-end technical design and delivery of Copado Labs engagements, ensuring solutions meet the highest standards of quality, scalability, and maintainability.
• Define and enforce architectural best practices, coding standards, and solution governance frameworks.
• Ensure custom solutions are built for long-term adoption, not just initial delivery — including "Day 2" support readiness and lifecycle ownership planning.

Customer Engagement & Value Realization

• Partner with customers to deeply understand their unique needs and translate them into scalable platform solutions.
• Facilitate strategic "Aha!" moments that demonstrate tangible ROI and drive AI feature adoption.
• Contribute to Copado Labs booking growth and ACV influence by delivering solutions that expand platform value.

Innovation & Risk Management

• Proactively identify technical risks and balance the pace of AI-driven innovation with architectural integrity and stability.
• Navigate the tension between rapid delivery and long-term solution maintainability, advocating for value-driven outcomes over volume-based delivery.
• Stay current with emerging trends in agentic AI, DevOps automation, and the Salesforce/Copado ecosystem.

Collaboration & Culture

• Foster a culture of trust, respectful collaboration, and continuous improvement within the Copado Labs team.
• Mentor engineers and consultants, elevating the technical capability of the broader team.
• Collaborate cross-functionally with Product, Engineering, and Customer Success to align custom solutions with platform direction.

Qualifications

Required

• 8+ years of experience in software architecture, solution design, or senior engineering roles.
• Deep expertise in Salesforce platform architecture (Apex, LWC, integrations, metadata management).
• Proven experience with DevOps tooling and CI/CD pipeline design, preferably with Copado.
• Demonstrated ability to design and deliver AI-enhanced or automation-driven solutions.
• Strong communication skills with the ability to translate complex technical concepts for executive and customer audiences.

Preferred

• Experience working within a Professional Services or Copado Labs delivery model.
• Familiarity with agentic AI frameworks and large language model (LLM) integration patterns.
• Track record of driving customer adoption and measurable time-to-value improvements.
• Experience defining "Day 2" support and lifecycle ownership processes for custom-engineered solutions.

Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.