Technical Account Manager | AI AppSec

As a Technical Account Manager at Escape, you become the primary point of contact and trusted partner for customers Post-Sales, owning the relationship and driving their long-term success with our platform.

You’ll collaborate closely with Sales Engineers during handover and work alongside Product and Engineering teams throughout the customer lifecycle.

If you have a strong technical background and are passionate about building lasting customer relationships, this role is for you!

Your Impact

You will ensure customers:

• Own the post-POC journey: Guide deployment, configuration, and integrations for smooth adoption.
• Deeply adopt Escape: Embed our platform across security, engineering, and product teams. Use Python scripting and automation to optimize workflows and solve challenges.
• Succeed long-term: Build trusted partnerships that drive renewals, expansion, and advocacy.

What You'll Do

Lead Post-Sales Onboarding & Rollout

• Take ownership after POCs, guiding customers through production deployment, configuration, and integration including automation with Python scripting where needed.

Manage Long-Term Customer Relationships

• Be the trusted technical partner for security, engineering, and product teams.
• Manage renewals and expansions in partnership with Sales.

Drive Adoption & Value

• Monitor platform usage, adoption, and security impact.
• Proactively identify risks, opportunities, and paths to deeper engagement.

Act as the Post-Sales Technical Expert

• Answer technical questions, troubleshoot issues, and coordinate with Engineering on escalations.
• Ensure smooth production operations for customers.

Provide Technical Guidance and Automation Support

• Assist with integrations, scripting, and automation to help maximize value.
• Share best practices and partner with Engineering as needed.

Influence the Product Roadmap

• Gather structured feedback and identify friction points.
• Work closely with Product & Engineering to help shape future features and priorities.

Why Join Escape?

• Own a pivotal post-sales role helping Escape become mission-critical for our customers.
• Hands-on technical work with Python and integrations, driving tangible security impact.
• Influence both customer retention and product direction.
• Collaborate with a world-class technical team solving meaningful cybersecurity problems.
• Thrive in a fast-growing, well-funded startup with significant growth potential.

What We're Looking For

• Proven Professional: 3+ years of experience in a deep tech environment; 1-2 years of consulting is a plus.
• Technical Background: Strong understanding of software/SaaS products. Able to troubleshoot and resolve technical issues. Experience in Python required; back-end engineering is a plus.
• Customer-Oriented: Demonstrated passion for client success, excellent communication skills, and the ability to build robust relationships.
• Proactive Problem-Solver: Quickly identify, analyze, and resolve challenges, independently or alongside Engineering.
• Team Player: Strong collaborator across engineering, product, and sales teams to deliver outstanding outcomes for clients.
• Willing to Travel: Enjoys meeting customers at conferences, performing on-site visits, hosting workshops, and running POCs at customer offices.
• Excellent Communicator: Outstanding written and verbal communication skills.
• Startup Enthusiast: Motivated to join a rapidly growing deep tech startup and shape the future of AI-driven cybersecurity.

If you’re excited about combining technical expertise, customer impact, and AI-driven security, and want to grow in a fast-paced startup environment - join us at Escape.