Senior Cloud Developer

At Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.
Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada. We offer eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.
Globally, Maximus has operations in India, Saudi Arabia, United Arab Emirates, and the United Kingdom. Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus Canada and their dedication to connecting citizens with the services they need from Government agencies.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to request assistance in accessing job openings, applying for a job on this site, completing screening and/or interview questionnaires or participating in any aspect of the recruitment and selection process, please contact us at [email protected]
We are honoured to be named one of BC’s Top Employers 2026, reflecting our commitment to creating a workplace where people thrive.
Position Summary
The Senior Cloud Developer is a hands-on technical role responsible for the design, implementation, operation, and continuous improvement of Genesys Cloud CX solutions across voice, digital, and workforce engagement capabilities.
Operating within a matrix delivery model, the Genesys Cloud Engineer works closely with Business Analysts, Solutions Analysts, Integration Engineers, and client stakeholders to translate validated requirements into secure, scalable, and supportable platform configurations. This role owns platform reliability, telephony architecture, routing, WFM/WEM configuration, and integrations, ensuring Genesys Cloud operates as a stable and mission‑critical service.
The role is delivery-focused and operationally accountable, emphasizing build-and-run ownership, adherence to CCaaS standards, and continuous improvement across client environments.