Desktop Support Specialist

Town of Natick

Technology Department

Desktop Support Specialist

The Technology Department of the Town of Natick is seeking a detail-oriented professional to serve as a full-time Desktop Support Specialist. The ideal candidate will have experience supporting Windows, Chromebooks, macOS, iOS, and a variety of other mobile devices in a fast-paced environment.

Requirements

• Associate degree or equivalent in Information Systems or a related field.
• Minimum of three (3) years of related experience maintaining and troubleshooting hardware and software issues in a multi-platform environment preferred.

• Hands-on experience with:

• Windows operating systems

• Chrome devices

• macOS

• Apple iOS

• Working knowledge of LAN, WAN, and TCP/IP networking concepts.

• Experience with video and computer projection systems is a plus.

• Ability to manage multiple priorities while delivering high-quality customer support to data and voice network users.

• Experience in a municipal environment, particularly supporting Public Safety or Public Schools, is highly desirable.

• Strong teamwork and communication skills are essential.

Compensation

This position is Grade 3 of the Town’s Classification Pay Plan with hiring range is $60,000 - $75,000 annually, commensurate with qualifications and experience. This is a full-time, exempt position. The Town of Natick offers an excellent benefits package.

The position will remain open until filled.

To Apply

Interested candidates should submit one combined pdf document that includes a cover letter and resume with a file name (last name, job title applying, Natick) to [email protected] or to the Director of Human Resources, Town of Natick, 13 East Central Street, Natick, MA 01760.

EOE