Quality Assurance Manager (DDD Experience Needed)

Join the APluscare Team!!!

APluscare is seeking a dedicated and detail-oriented QA Manager to support the organization's

commitment to providing high-quality services. This role plays an important part in maintaining

service excellence by ensuring that programs meet regulatory standards and internal quality

expectations.

The QA Manager helps maintain the integrity of agency operations by monitoring program

performance, identifying areas for improvement, and supporting the development of quality

management practices that strengthen service delivery across the organization.

Position Overview

The QA Manager is responsible for helping maintain the overall quality of services delivered by

APluscare. This includes reviewing operational data, identifying opportunities for improvement,

conducting program reviews, and ensuring services are delivered according to established

standards and regulatory requirements.

The position works closely with program leadership to support continuous improvement,

compliance with licensing regulations, and the ongoing monitoring of quality indicators

throughout the organization.

Key Responsibilities

• Monitor and support agency compliance with New Jersey Division of Developmental

Disabilities (DDD) regulations and related operational standards.

• Maintain knowledge of DDD and Department of Human Services (DHS) policies,

licensing standards, and regulatory guidance.

• Ensure that residential and program services remain compliant with DDD, DHS,

Medicaid, and other applicable federal and state regulations.

• Coordinate with regulatory agencies and state officials during investigations or reviews

involving the organization or its staff.

• Verify that programs meet licensing and accreditation requirements while maintaining

adherence to applicable laws and regulatory standards.

• Participate in the development, review, and revision of organizational policies and

procedures to support regulatory compliance and quality improvement.

• Provide regular staff training and in-service education for employees involved in

supporting individuals served by APluscare.

• Conduct routine program visits and compliance reviews of DDD-licensed sites to ensure

ongoing adherence to licensing requirements.

• Identify operational deficiencies within residential programs and work with program staff

to implement corrective actions.

• Oversee the renewal and maintenance of DDD licenses for all agency programs

requiring licensure.

• Maintain documentation and records for all licenses, certifications, and regulatory

approvals associated with APluscare programs.

• Prepare program sites for licensing reviews and assist in coordinating required

inspections.

• Assist in the development and licensing of new programs, ensuring readiness for initial

regulatory inspection.

• Conduct quality assurance reviews and surveys to maintain program integrity and

identify areas for improvement.

• Track and analyze quality indicators related to service delivery, risk management, and

regulatory compliance.

• Perform scheduled quality assurance reviews and monitoring visits for DDD-licensed

programs.

• Ensure agency programs remain compliant with all applicable local, state, and federal

regulatory standards.

• Conduct monthly compliance visits and program reviews across residential and other

service locations.

• Prepare and submit weekly quality assurance and program integrity reports to the

Executive Director.

• Identify and address program deficiencies through ongoing monitoring and collaboration

with program staff.

• Complete additional responsibilities as assigned by APluscare leadership.

Qualifications

• Strong interpersonal and communication skills with the ability to interact effectively with

individuals with intellectual and developmental disabilities, their families, and

interdisciplinary teams.

• Excellent analytical, problem-solving, and organizational skills.
• Ability to lead quality improvement initiatives and support compliance-related projects.
• Working knowledge of quality assurance practices, operational systems, and quality

management methods.

• Ability to collaborate effectively with internal departments and external partners.

Additional Requirements

• Must cooperate with the Office of Licensing and Department of Human Services

representatives during inspections or investigations.

• Must successfully complete all required training and demonstrate proficiency in

mandated training areas.

• Valid driver's license required.
• Must be at least 18 years of age.

Work Environment & Physical Requirements

• Ability to manage detailed work and address both routine and complex issues while

balancing multiple priorities.

• Strong written and verbal communication skills to effectively collaborate with

multidisciplinary teams.

• Ability to focus, read, and process information in a fast-paced work environment.
• Position may require extended periods of sitting, standing, walking, and computer use.
• Ability to lift, push, or pull up to 50 pounds when necessary.
• Local travel between agency locations and program sites may be required.
• Must support and adhere to all company policies, procedures, and confidentiality

standards.

• Duties and responsibilities may evolve based on organizational needs.