IT Systems Engineer

Job Requirements

Company Overview

ConcertAI is building the future of precision medicine. We use advanced artificial intelligence and real-world data to transform how healthcare and life sciences generate evidence, make decisions, and improve patient outcomes—starting in oncology and rapidly expanding across therapeutic areas. Our teams partner with the world’s leading pharmaceutical companies, providers, and research organizations to solve some of healthcare’s most complex challenges.

At the core of our innovation is CaraAI, our next-generation AI platform that unlocks powerful insights from complex clinical, imaging, and molecular data. Combined with our Precision Suite—which unifies real-world data, advanced analytics, and scalable evidence generation—these solutions are transforming how clinical development, regulatory, and commercialization decisions are made.

ConcertAI brings together a portfolio of purpose-built solutions, including TeraRecon, an industry leader in advanced imaging and AI-driven visualization, and CancerLinQ, the ASCO-originated oncology platform advancing care quality and large-scale discovery.

Joining ConcertAI means working alongside bold thinkers, builders, and healthcare experts on innovative, high-impact products that directly improve patient lives. You’ll be part of a fast-growing, mission-driven organization at the forefront of AI-enabled healthcare, with meaningful opportunities for growth and leadership.

Role Summary

This role is an important member of the IT infrastructure, engineering, and support team. This position plans, engineers, designs, develops, implements, maintains, and enhances networks, systems, hardware, and software including AWS cloud hosted platforms and user endpoints. This role is critical in maintaining the excellence of ConcertAI’s information technology services portfolio.

Responsibilities

• Maintain health of IT infrastructure, servers, and workstations (tuning, monitoring, deployment, migrating, upgrading, patching, analysis, issue resolution, etc.)
• Perform required onboarding and offboarding tasks related to access into ConcertAI systems/environments
• Manage IT assets to include Windows laptops and MacBooks
• Configure, implement, and maintain infrastructure for ConcertAI offices
• Manage backups: monitor, ensure success, remediate failures, manage integrity, perform monthly checks, execute yearly disaster recovery testing, perform on-demand recovery, extraction and restorations as needed
• Manage and perform administrative functions for ConcertAI’s enterprise O365
• Actively participate in help desk support activity via ticket resolution, escalation with consistent customer service excellence (communication, follow-up, ticket closure)
• Participate in and remediate security or other issue/incident observations reported by tools such as anti-malware, MDM, mail-delivery, SPAM filtering, Tenable, third-party penetration tests, internal audits, third-party audits, customer audits, SOC2/HITRUST activities and other duties as assigned

Requirements

• Bachelor’s degree in relevant field with 5 years of experience associates degree in relevant field with 7 to 10 years of experience in relevant field
• Minimum 2 year experience in an enterprise O365 environment and intermediate level SQL server administration
• Exposure to scripting, i.e.: PowerShell, SQL queries, etc
• Demonstrated work experience in the above areas under the position responsibilities
• Initiative to proactively assist the Senior Director of IT and team members with ideas, resolution paths, execute business workflows & technology process improvement
• Foresee potential issues and initiate resolution
• Intermediate Excel experience with the ability to collect, organize, analyze, and present data
• Work both independently and with a broader team as an integrated team participant
• Closely follow instructions and ability to ask for clarification/help as needed
• Excellent “soft-skills” along with proven written and verbal communication with the ability to write effective messages, reports, generate work instructions, develop flow diagrams, and present information to small groups
• Outstanding customer service skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with basic nonverbal symbolism (formulas, equations, graphs, etc.). Ability to deal with abstract variables and concepts

Learn More About ConcertAI

Our team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease. Learn more about ConcertAI at www.concertai.com , or follow us on LinkedIn. Serving 1,300 clinical sites globally, TeraRecon - a ConcertAI company - is a Best in KLAS solution provider for AI-empowered radiology, oncology, cardiology, neurology, and vascular surgery. In the future, the combination with ConcertAI could bring a single, advanced AI-augmented diagnosis and interpretation capability from clinical trials to patient care. Learn more about TeraRecon at www.terarecon.com , or follow us on LinkedIn.

EEO

ConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.