Network & Security Administrator

About Us

Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.

What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.

We’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we’re just getting started.

About the Role

As a Network & Security Administrator, you will support, secure, and scale Kenect’s core infrastructure across networks, cloud workloads, identity systems, and endpoints. This hybrid role blends network engineering, systems administration, light help desk escalation, and balanced security engineering.

What You Will Be Doing

• Maintain and optimize LAN/WAN, VPN, Wi‑Fi, routing, and switching infrastructure.
• Configure and manage firewalls, VLANs, ACLs, DHCP, DNS, and network segmentation.
• Monitor performance, uptime, and bandwidth utilization; remediate bottlenecks.
• Maintain network diagrams, equipment inventory, lifecycle plans, and documentation.
• Administer identity systems (Azure AD/Entra, JumpCloud), SSO, MFA, and privileged access workflows.
• Manage Windows/macOS endpoints, MDM policies, baselines, and compliance.
• Support servers, VMs, cloud workloads, and configuration management.
• Perform patching, OS updates, secure configuration enforcement, and baseline hardening.
• Assist in vulnerability management (scanning → triage → remediation tracking) across systems and infrastructure, including vulnerability scans and patching.
• Participate in incident response from triage to remediation and post-incident improvements.
• Support cloud security guardrails, IAM hygiene, logging and monitoring maturity.
• Review EDR/SIEM alerts and assist in investigations as needed.
• Provide Tier 2–3 escalation support for complex networking, identity, and endpoint issues.
• Support onboarding, device provisioning, access management, and troubleshooting.
• Assist during high‑volume support cycles.
• Contribute to IT automation, scripting, documentation, SOPs, and runbooks.
• Assist in improving company‑wide AI posture, guardrails, and workflows.
• Other various duties and cross‑functional projects as assigned.

Skills & Qualifications

• 3–6+ years in networking, IT systems administration, security, or hybrid infrastructure roles.
• Strong networking foundations: TCP/IP, DHCP, DNS, routing, VLANs, ACLs, VPN.
• Experience with firewalls, switches, and Wi‑Fi infrastructure (Meraki preferred).
• Identity experience with Azure AD/Entra, JumpCloud, or similar IAM platforms.
• Endpoint management on Windows/macOS; Jumpcloud MDM preferred.
• Cloud security fundamentals (IAM, logging, MFA enforcement).
• Experience with EDR, SIEM, and basic-to-advanced log analysis.
• Scripting/automation experience (PowerShell required; others a plus).
• NIST CSF or similar framework knowledge is a plus.
• Preferred certifications: CCNA, CCNP, Security+, Network+, and Cloud credentials.
• Strong communication, documentation, autonomy, and ownership mindset.
• Experience with AI tooling or automation platforms is a plus.

Our Company Values We Hope You Showcase

• See it, Solve it, Get it Done
• Build, Adapt, Win
• Unwavering Customer Obsession

What Kenect Offers!

• Health, Dental, Vision, Life & Disability Insurance
• Your birthday is a paid day off
• Onsite gym
• Breakroom full of snacks and drinks
• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under.