Client Success Manager (1% Accelerator)

We’re hiring a Client Success Manager to help our 1% Accelerator students stay engaged, get results, and have an exceptional experience inside the program.

You will be responsible for building strong relationships with clients, supporting them through their journey, identifying risks before they become problems, and helping improve retention, satisfaction, and student outcomes. This is a proactive client-facing role, not just a support role.

What you’ll do
• Manage student relationships inside 1% Accelerator
• Conduct regular check-ins with clients to keep them engaged and accountable
• Proactively identify students at risk of dropping off and re-engage them
• Respond to client questions, concerns, and support issues quickly and professionally
• Track client progress, satisfaction, and engagement in the CRM
• Conduct quarterly business reviews or structured progress reviews with key clients
• Gather feedback and surface product, fulfilment, or experience issues to the team
• Identify upsell or cross-sell opportunities and collaborate with sales where relevant
• Work closely with coaching, sales, and support teams to improve the client experience

Success in this role looks like
• 95% quarterly client retention
• NPS of 8 or higher
• Client issues resolved within 24 hours
• 15–20 client check-ins completed per week
• Strong CRM hygiene and clear reporting on student health, risks, and wins

Who you are
• Empathetic and great with people
• Highly organized and detail-oriented
• Strong communicator with excellent written and verbal English
• Proactive and able to spot problems before they escalate
• Comfortable handling client conversations with confidence and care
• Able to work cross-functionally with sales, coaching, and operations
• Results-driven and accountable

Nice to have
• Experience in coaching, education, consulting, or high-ticket programs
• Experience in trading, forex, or online education
• Familiarity with CRMs, customer support tools, and community platforms