Senior Product Manager

Who We Are

LoadUp is a modern junk removal and home services company leveraging proprietary technology to connect consumers with a nationwide network of independently contracted service providers. We pride ourselves on being a customer-centric organization, revolutionizing the way home services are delivered.

LoadUp is a certified Great Place to Work® and has been featured on Inc.’s list of the 5000 Fastest-Growing companies for six consecutive years (2019 - 2025).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. We look for leaders who embody our values every day:

• Right Shell – You are the architect of our agility, ensuring our platform infrastructure is perfectly sized and scalable for nationwide growth.
• Action Over Words – You don’t just write roadmaps; you drive execution, shipping the APIs and tools that solve real operational bottlenecks.
• Own It – You take full accountability for platform reliability, uptime, and the developer experience.
• Live in Truth – You engage in radical candor with engineering and leadership, making the hard trade-offs based on data and technical reality.

ABOUT THE ROLE The Senior Product Manager, Platform, is a strategic, cross-functional leader responsible for the "brain" of LoadUp. You will partner with Engineering, Data, and Operations to build the core capabilities that power our end-to-end experience. From microservices and data pipelines to internal tooling, you ensure our platform is reliable, innovative, and future-proof.

What You’ll Do

• Roadmap Ownership: Define and manage the platform roadmap, aligning technical priorities with business impact and engineering capacity.
• Technical Discovery: Lead research to understand the needs of internal consumers (Ops, CX) and external integrators, translating them into clear product specs.
• Build/Buy/Partner: Collaborate with Architecture leads to make high-stakes decisions on scalable solutions and system design.
• Sprint Leadership: Serve as the primary stakeholder in sprint planning and grooming, ensuring User Stories provide the perfect context for engineering.
• Performance Tracking: Define and monitor key platform metrics, including API adoption, latency, uptime, and developer experience.
• Cross-Functional Champion: Represent the platform team in executive reviews and partner discussions, distilling complex tech concepts for all audiences.

WHAT YOU BRING

• Experience: 5+ years in Product Management, with at least 2 years specifically focused on platform, infrastructure, or technical products.
• Technical Aptitude: Deep understanding of APIs, microservices, and data pipelines. You can talk architecture and trade-offs with engineers without needing to write the code yourself.
• Data Fluency: Proficiency with tools like Looker, Amplitude, or Mixpanel to drive data-informed decisions.
• Agile Mastery: Expert at writing User Stories and managing roadmaps in a high-speed, growth-oriented environment.
• Marketplace Expertise: Experience with on-demand platforms or complex marketplaces is strongly preferred.

WHAT YOU CAN EXPECT

• Competitive Compensation – A package that reflects your strategic impact on our core technology.
• 401(k) with 5% Company Match – We invest in your long-term success.
• Comprehensive Benefits – Medical, Dental, Vision, Life, FSA, and HSA options.
• Monthly Lifestyle Stipends – Support for the things that make your everyday life better.
• Direct Impact – The opportunity to build the foundation of a company disrupting a multi-billion dollar industry.

LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.