Business Development Manager

About Us
Bitzaro Innovative Sdn Bhd is a fintech company dedicated to helping traditional (Web2) businesses and users transition seamlessly into the blockchain and crypto (Web3) world. As the digital economy evolves, we enable individuals and enterprises to step confidently into Web3—without the need for deep technical knowledge.

Our mission is to simplify Web3 adoption:
Bitzaro Innovative Sdn Bhd is a B2B2C fintech company at the forefront of mainstream adoption of crypto. It offers various fiat/crypto on and off-ramp solutions that are reshaping the industry.

If you're looking for an opportunity to make an impact in the FinTech industry and work on cutting-edge technology, we encourage you to apply for this position. Join our team of innovative thinkers and help us pioneer the future of payment processing.

For everyday users: we offer user-friendly tools to easily buy, convert, and use cryptocurrencies as part of their daily lives.
For businesses and institutions: our Wallet-as-a-Service functions as a secure digital vault, enabling them to provide Web3-ready wallets to their users—creating instant Web3 identities and unlocking access to next-generation digital services.

Bitzaro is at the forefront of this transformation, making crypto more accessible, practical, and secure. If you're passionate about shaping the future of finance and enjoy working with cutting-edge technology.

Why Join Bitzaro

• Join the new financial system practically instead of theoretically.
• Work closely with a forward-thinking leadership team and cross-border clientele.
• Get involved in product launches with global relevance and impact.
• Be equipped with new digital marketing skills and strategies for global market outreach.

About The Job

• Position: Business Development Manager
• Level: Senior/Executive
• Location: KL ECO City, Kuala Lumpur

Bitzaro is seeking a dedicated Business Development Manager to focus on nurturing and expanding relationships with existing clients and providers (partners), while also supporting prospective and new relationships introduced. This is a partner-centric "farming" role, ideal for someone who excels at relationship management, upselling, and ensuring long-term partner satisfaction in a fast-paced fintech environment. You will play a key role in retaining and growing our partner base by providing personalized ministration, identifying growth opportunities, and aligning Bitzaro’s solutions with client needs and provider requirements globally.

What you will be doing:

Partner Relationship Management

• Serve as the main point of contact for assigned partners, providing personalized, and proactive ministration.
• Build trusted, long-term relationships through consistent communication and problem-solving.
• Conduct regular check-ins and business reviews to understand client and provider goals to improve satisfaction.
• Provide training and walkthroughs to help clients fully utilize Bitzaro’s solutions.
• Identify opportunities for upselling, cross-selling, and cost improvement based on client and organizational needs and platform capabilities.

Commercial Coordination

• Contribute to internal and client-facing materials, such as presentations, reports, and performance summaries.
• Ensure high-touch relationships with priority partners, maintaining accurate records of progress and actions.
• Assist in preparing and reviewing commercial terms for renewals and expansions under supervision.
• Liaise with internal teams to ensure partners receive timely operational and financial agency.

Performance Tracking & Insight Reporting

• Monitor key account metrics such as activity level, transaction frequency, and satisfaction (NPS).
• Maintain awareness of partner performance, including revenue, usage, and margin trends to prepare structured account updates and insights for internal reporting.
• Highlight growth opportunities and potential risks early to management.
• Support quarterly reviews (QBRs) with partners, showcasing achievements and recommendations.

Continuous Process Development and Improvement

• Help build standardized account management workflows and documentation as Bitzaro scales.
• Contribute feedback to improve internal tools, partner processes, and service quality.
• Represent Bitzaro with professionalism and discretion when dealing with sensitive, high-value partners in regulated industries

Who we are looking for

• 2–4 years of experience in account management, client success, or relationship management (preferably in fintech, payments, or B2B services).
• Bachelor’s degree in finance, Business Administration, or a related field is preferred.
• Strong understanding of partner farming techniques (upselling, retention strategies, lifecycle management).
• Excellent communication skills in English and Mandarin (both written and spoken).
• Strong follow-up discipline, attention to detail, and organizational ability in a fast-moving environment.
• Ability to thrive in ambiguity and build structure from the ground up.
• Partner-focused mindset with a diplomatic and solutions-oriented approach.
• Proficiency in MS Office / Google Workspace; familiarity with CRM tools is a plus (though not required at the start).
• Familiarity with digital assets, payments, or compliance (KYC/AML) processes is advantageous.
• Exposure to managing partners in regulated or sensitive industries is preferred, although not required.

Employee benefits

• Dental claim (annual)
• Optical claim (annual)
• Medical claim (annual & apply to direct family member)
• Laptop allowance (monthly if applicable)
• Lifestyle expenses claim (monthly)
• Parking allowance (monthly)