Customer Support Specialist

About the Role

We are looking for a customer-focused and solution-oriented Customer Support Specialist to handle customer queries, resolve issues efficiently, and deliver a smooth service experience. The role requires strong communication skills, empathy, and the ability to manage multiple customer interactions effectively. Experience in the travel industry will be a strong advantage.

Key Responsibilities
• Handle customer queries via calls, emails, and chat in a timely and professional manner
• Resolve customer complaints and service issues while ensuring high satisfaction levels
• Coordinate with internal teams to ensure quick issue resolution
• Maintain clear documentation of customer interactions and resolutions
• Follow service standards, processes, and SLAs consistently
• Identify recurring issues and proactively suggest improvements

Required Skills & Qualifications
• 2–4 years of experience in customer support or customer service role
• Proficiency in English and Hindi (spoken and written)
• Strong communication, problem-solving, and interpersonal skills
• Ability to handle customer concerns with patience and empathy
• Comfortable working in a fast-paced, customer-facing environment

Preferred Qualifications
• Prior experience in** travel / tourism / hospitality industry**
• Familiarity with CRM tools and ticketing systems
• Experience handling high-volume customer interactions