Project Manager

Location: Bellevue, Washington

***Required Travel :*** Minimal

*Open to Relocation :* No

Hybrid Work Model: 3 days onsite / 2 days remote

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

The National Project Manager (National PM) for the FCC Ops Center leads end to end national governance, execution, and delivery performance across multiple markets.

What will your job look like?

Key Responsibilities

• National Governance & Program Leadership
• Lead national execution alignment across Regional PMs, Program Managers, NWM/TechInsights teams, and T-Mobile HQ leads.
• Own staffing governance, onboarding readiness, NTID/tool access validation.
• Strategic Planning & Resource Management
• Manage monthly national hiring and capacity plans for all key roles.
• Oversee nationwide resource distribution, onsite/offsite mix, and rapid scaling.
• National Operations Oversight
• Govern daily Go/No-Go and execution quality across all regions.
• Enforce national drive test methodologies, compliance, safety, and vendor execution standards.
• Workflow, Systems & Automation Governance
• Own national NWM workflow structure, automations, integrations, and workorder governance.
• Coordinate updated flow diagrams, system integration points, and automation readiness.
• Readiness, Compliance & Quality
• Ensure complete training, certification, MOP adherence, and vendor compliance.
• Drive national QC improvement initiatives across all regions.
• Reporting, Analytics & Dashboarding
• Own national reporting packages, dashboards, KPIs, escalation summaries, and performance trends.
• Cross Functional Collaboration
• Run national coordination calls, align with Capstone, Actix, engineering, and operations.
• Support P&L, finance validations, PID creation, and hiring governance.
• Issue Management & Escalations
• Maintain national escalation matrix and oversee critical issue resolution.

Competencies

• Executive communication, risk mitigation, vendor governance, analytics, workflow mapping.

Reporting Structure

• Reports to Program Director / Delivery Lead (FCC Ops Center).
• Collaborates with Regional PMs, Program Manager, Software SME, RF/NWM teams, and T Mobile HQ.

All you need is...

Qualifications & Experience

• 7–12+ years in telecom project/program management.
• Experience managing multi region programs with 100+ resources.
• Strong understanding of RF, drive testing, KPIs, workflows, and NWM/automation systems.

Why You Will Love This Job

• You will work on large challenging and complex programs
• You will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voice
• You will have the opportunity to work with the industry most advanced technologies

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce