Senior Program Manager

Behavioral Health Network (BHN), the largest provider of behavioral health services in Western Massachusetts, is seeking a strategic and mission-driven Senior Program Manager to lead our ACCS/PACT services. Recognized by The Boston Globe as one of the Top 10 Employers in Massachusetts, BHN is committed to delivering high-quality, person-centered, and recovery-oriented care to individuals with serious mental illness.

What We Offer

• Meaningful leadership impact guiding high-acuity, community-based services
• Mission-driven work supporting recovery, independence, and community integration
• Professional growth through leadership development and advancement opportunities
• A collaborative, values-driven culture with multidisciplinary teams
• Competitive compensation and comprehensive benefits, including generous PTO, 403(b) with match, tuition reimbursement, and more

What You’ll Do

• Provide leadership and oversight to ACCS/PACT teams to ensure high-quality, recovery-oriented care
• Ensure services align with DMH, MassHealth, and BHN standards and contractual requirements
• Supervise and support program managers, team leaders, and clinical staff
• Monitor program performance, outcomes, and productivity metrics
• Partner with internal departments and external stakeholders to coordinate care
• Manage budgets, staffing, and operational planning
• Promote a culture of accountability, equity, collaboration, and continuous improvement
• Support staff development, training, and retention

Who You Are

• Master’s Degree in Social Work, Counseling, Psychology, or related human services field
• Independent licensure (LICSW, LMHC, or equivalent) preferred
• Minimum of five years of progressively responsible experience in behavioral health services
• Demonstrated leadership experience in community-based or intensive treatment programs
• Strong knowledge of ACCS, PACT, or similar service models
• Experience managing multidisciplinary teams and complex operations
• Excellent communication, problem-solving, and organizational skills
• Valid driver’s license and reliable transportation

About Us

Since 1938, Behavioral Health Network has provided comprehensive, outcome-driven behavioral health services to children, adults, and families across Western Massachusetts. With more than 130 programs and 3,000 employees, BHN is dedicated to accessible, culturally responsive, and person-centered care.