Business Analyst

Celebrating 54 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting a Business Analyst to join our headquarters located in Thornhill, ON.

A career with us offers:

• A fun, fast paced culture
• Opportunities to grow and develop your career
• On-going industry training programs and professional development opportunities
• A workplace that supports workplace diversity, equity and inclusion
• A strong promoter of women in the automotive industry
• The chance to work with some of the best in the business!

Position Summary:

We have an opportunity for a forward-thinking, self-motivated Business Analyst to join our IT team. The Business Analyst will liaise with IT development engineers and business stakeholders to refine product requirements, translate requirements into user stories and validate that the deployed solution meets the business and end user needs.

Position Functions:

• Leading and participate in the design, development, and improvement of insurance and financial products.
• Working closely with various business stakeholders to understand, document, and implement new or modified business solutions and processes.
• Gathering, analyzing, and documenting business requirements, and coordinating with developers to create system specifications.
• Documenting use cases and user stories, as well as conducting functional integration testing to ensure the smooth operation of systems.
• Collaborating with technical teams to support the implementation of system enhancements and process changes.
• Actively seeking ways to improve efficiency, enhance the client experience and implementing these improvements as necessary.
• Identifying opportunities to streamline business processes, reduce manual work, and improve turnaround times.
• Facilitating change management by addressing issues and potential impacts or benefits of proposed system changes.
• Creating and maintaining manual and system procedures to support business needs.
• Conducting systems training for the business community as needed.
• Providing guidance and mentorship to other resources, ensuring knowledge transfer and readiness post-project.

Minimum Qualifications & Competencies:

Organizational Accountability

• Set clear expectations and define key performance indicators for self.
• Ability to prioritize and balance multiple tasks or projects.
• Strong written and verbal communication skills.
• Act as a liaison to business leaders with respect to the Application mandate.
• Well developed communication, negotiation, persuasion and/or presentation skills.
• Ability to think logically, analyze and/or solve problems.

Technical

• In depth knowledge of project management methods, techniques, and tools.
• Experience with various project delivery methodologies such as Waterfall and/or Agile.
• Experience documenting requirements for web, mobile, desktop and device applications.
• Experience in process analysis, improvement, and quality management concepts.
• 2+ Years experience working in Scrum based teams and creation of User Stories, or equivalent training.

Other Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or Business and/or equivalent work experience.
• 3+ years’ work experience as a Business Analyst and/or in insurance industry (nice to have).

Decision Making Authority

• Receives guidance on the business priority and impact of specific requests from the Vice President of Information Technology and Program Manager.

Working Conditions

• Fast paced, stimulating environment.
• Can-do, service-oriented approach to IT.
• Promotion of personal growth.
• Equal opportunity employer and committed to work force diversity.

Direct Reports

• N/A

Position Type: Replacement