IT Solutions Engineer

About The Opportunity

We are seeking a highly skilled IT Solutions Engineer for a 90-day engagement to support a critical workplace technology solutions upgrade and support. Under the guidance of the CISO and Manager, IT, this role will deliver innovative, secure, and scalable workplace technology solutions tailored to the company's needs.

The IT team drives innovation and operational excellence across the enterprise, and plays a pivotal role in shaping the future of technology tools and services used across the organization. The team oversees critical functions such as Workforce Technology Solutions, Integrations, and Network Operations, along with IT Support Services, ensuring technology solutions and services align with strategic goals and deliver exceptional value to the end user.

Responsibilities

• Analyze key business requirements and redesign workflow solutions for FreshService ITSM.
• Partner with L2 Support Engineers to resolve complex technical issues and provide specialized support for Asana, Axero, Productiv, Slack, and WalkMe.
• Create user-friendly support materials, guides, and articles for workplace technology to improve the end-user experience and streamline support processes.
• Work closely with the IT Infrastructure team to meet organizational standards and compliance.

Required Qualifications

• Minimum Years Experience: 7+ Years
• Advanced knowledge and expertise in FreshService ITSM
• Hands-on experience as a builder with Workplace Technology Tools (Asana, Axero, Productiv, Slack, WalkMe)
• Ability to document technical processes, workflows, solution templates, and produce operational documentation.
• Proven experience as an IT Solutions \ Automation Engineer
• Proven experience as an L2 or L3 Helpdesk Engineer
• Strong problem-solving skills and ability to work independently under direction.
• Excellent written and verbal communication skills for coordination and documentation.

Nice To Have Skills

• Strong knowledge of ITIL processes and ticketing systems.