FSLogix / VDI Support Engineer

About Us

Softdrive is a VC-backed startup putting the PC into the cloud. Our mission is to enable incredible computer interaction, prioritizing end user-experience over all else. We’re solving the pains of legacy VDI without the complexity or cost that has defined the industry for decades.

Our solution is 5x faster, 50% less expensive, and deploys 80% faster than legacy industry players. We deliver the lowest total cost of ownership in the market, handle GPU- and CPU-intensive workloads at scale, and eliminate the burden of physical hardware. We build and stream VMs to any device, across cloud, on-premises, and hybrid environments, so teams can stay productive from anywhere without being constrained by their hardware. We’re proud to build in partnership with Oracle, NVIDIA, and Autodesk.

Joining Softdrive means working on hard infrastructure problems that actually matter, at a company early enough that your work shapes the product, the team, and the culture. We move fast, operate with high ownership, and are building something the industry's biggest players haven't been able to crack.

About The Role

We are looking for an experienced FSLogix Support Specialist to help support and troubleshoot user profile issues in a virtual desktop environment. The ideal candidate should have hands-on experience with FSLogix profile containers, Windows virtual desktops, Microsoft 365 applications, and user profile troubleshooting.

This role will focus on investigating and resolving issues related to user logins, black desktops, temporary profiles, missing settings, profile corruption, slow sign-ins, locked profile containers, and Microsoft 365 application behavior inside virtual machines.

Key Responsibilities

• Manage and troubleshoot FSLogix profile containers in a VDI or Remote Desktop Services environment.
• Investigate user profile issues, including slow logins, black desktop screens, temporary profiles, missing desktop items, and profile corruption.
• Review FSLogix logs, Windows Event Viewer logs, and related system logs to identify root causes.
• Troubleshoot profile container attachment, detachment, locking, and permission issues.
• Work with file shares, storage locations, and NTFS permissions used for FSLogix profiles.
• Support Microsoft 365 applications in virtual desktop environments, including Teams, OneDrive, and Office activation issues.
• Assist with profile resets, container repairs, and profile recreation when needed.
• Coordinate with infrastructure, desktop support, and application teams to resolve user-impacting issues.
• Document troubleshooting steps, findings, and resolutions.
• Recommend improvements to reduce recurring FSLogix and profile-related issues.

About You

Requirements

• 5+ years of experience supporting FSLogix in VDI, Remote Desktop Services, Azure Virtual Desktop, Citrix, VMware Horizon, or similar environments.
• Strong knowledge of Windows user profiles and profile management.
• Experience troubleshooting Windows 10/11 or Windows Server desktop environments.
• Ability to read and analyze FSLogix logs and Windows Event Viewer logs.
• Understanding of file shares, SMB, NTFS permissions, and network connectivity.
• Experience with Microsoft 365 applications in virtual environments, especially Outlook, Teams, and OneDrive.
• Basic PowerShell knowledge for troubleshooting and administration.
• Strong communication and documentation skills.

Preferred Qualifications

• Experience with Azure Virtual Desktop, Citrix, VMware Horizon, or other VDI platforms.
• Knowledge of Group Policy, registry settings, and FSLogix configuration policies.
• Experience troubleshooting FSLogix Office Containers and Profile Containers.
• Understanding of profile storage best practices, disk space management, and profile locking behavior.
• Experience working with helpdesk ticketing systems.