Business Operations Manager, Revenue Cycle [Part-Time, Contract Role]

✨ About Loula

We're building the Headway for birth & postpartum doulas. Loula's platform and provider network supports doulas by simplifying the process of accepting health insurance.

Doulas typically operate outside of the traditional healthcare system and face enormous administrative challenges when accepting health insurance. Loula is revolutionizing the birth and postpartum care industry by making doula care more accessible to the families who may struggle to pay out of pocket.

Loula handles all credentialing, contracting, and revenue cycle management, allowing doulas to focus on doing what they do best -- providing excellent care to families.

💼 The Role

We are looking for a part-time (25-30 hours/week) Revenue Cycle Manager to join Loula’s small but mighty team. This role is perfect for someone who is passionate about independent perinatal healthcare workers and excited about the opportunity to streamline financial processes in a growing startup. As Revenue Cycle Manager, you will play a crucial role in ensuring that Loula’s insurance billing and payment processes run smoothly and efficiently.

🚀 What You'll Do

• Oversee all revenue cycle operations: Manage and optimize the end-to-end revenue cycle process, including insurance verification & eligibility checks, medical coding, medical billing, claims submission, and payment collections.
• Claims management: Manage weekly visit & insurance claims review. Handle the submission, tracking, and follow-up of claims, resolving issues with denied or delayed claims.
• Process improvement: Identify and implement process improvements to boost collections, increase efficiency, reduce errors, and enhance the overall financial performance of the organization.
• Reporting: Generate and analyze monthly revenue cycle reports, providing insights and recommendations to the leadership team to support decision-making.

👼🏾 Why Loula?

• Mission-driven work: Make a real difference in the lives of families and birth workers by making doula care more accessible!
• Inclusive team: Join a close-knit team that values diversity, inclusivity, and the unique perspectives each member brings. We believe in creating a supportive and collaborative environment built on trust and transparency.
• Growth & development opportunities: This role offers the potential to grow into a full-time position as the needs of our team and customers expand, providing you with the chance to grow and take on increased responsibilities within a fast-paced, growing startup.
• Impact: Be a key part of a growing company, with the opportunity to define how Loula manages its revenue cycle management processes.

🌱 You Are

• Experienced (+1 years) in healthcare RCM: You have a strong background in healthcare, managing revenue cycles, and are bullish about collections. We don’t leave anything on the table at Loula.
• Start-up oriented: You thrive in a fast-paced environment where you can use your past experiences, expertise, and business acumen to make decisions even when you don’t have all of the information.
• Independent and proactive: You can work independently, identify issues, and implement solutions without explicit direction. You use your
• Curious: Doula benefits in insurance coverage are very new. You’re likely not an expert in this particular sector, but you limit your assumptions and ask questions so that you can navigate the ambiguity with confidence and calm.
• Detail-oriented and super organized: Your work is meticulous, accurate, and compliant. The little things matter to you, and you love bringing calm to operational chaos.
• Mission-driven: You are passionate about improving perinatal healthcare access and supporting the professionals who make it possible.

🔎 Details

• Time commitment: 25-30 hours/week
• Contract Role: Part-time contract position with the potential for conversion to full-time
• Compensation: $30-40/hour
• Experience level: Junior to Mid-level

📨 How To Apply

If you're interested, please fill out this quick interest form! After we review your application, we will contact you with next steps about the interview process.

Loula is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.