Collections Specialist

WHO WE ARE

At Basis Technologies, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media.

We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally.

With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters.

ABOUT THE TEAM Basis' Finance team employs our product, Basis, to invoice, reconcile, and recognize revenue—all from one platform. Their use case is a prime example of how dynamic, robust, and transformative Basis truly is. This passionate and highly efficient team embodies Raving Fan service with their customers and colleagues by striving for excellence and accuracy in everything they do.

WAYS YOU’LL CONTRIBUTE  You will be reporting to the Manager, Collections and supporting the department in the processing of the company’s outstanding account receivables while managing an acceptable DSO. You will provide backup assistance for the collections team when needed, researching payment issues, monthly account reconciliations, reporting, projects, and collections. You will contribute by:

• Acting as a team lead for Collections Coordinator roles
• Performing collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs
• Having a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues
• Researching and reconciling misapplied or unapplied cash
• Completing assigned month-end tasks accurately and timely
• Strategically approaching customers to limit Basis' exposure and mitigate risk
• Accurately and consistently documenting all collections efforts in Basis' financial system, Netsuite
• Performing daily cash application timely and with 100% accuracy
• Assigning and ensuring all incoming inquires received thought Basis's ticketing system, Outlook
• Reviewing customers financial position and credit-worthiness using different tools and resources
• Providing backup coverage as needed
• Proactively engaging in periodically reviewing and updating existing policies and procedures
• Providing Raving Fan service to customers and colleagues
• Working with Billing and Sales to resolve customer issues timely
• Assisting with special projects for the Manager or Director as needed
• Acknowledging and embracing diversity of thought and opinion, and approach with Beeps, clients and vendors, regardless of background, culture, and organizational level. Specific examples include, but are not limited to:
• Engaging Actively in Diversity, Equity, and Inclusion (IDEA)
• Pursuing Continuous IDEA Development
• Cultivating an Inclusive Work Environment

WHAT YOU BRING TO THE TABLE

• 2-3 years of relevant work experience
• College degree in Business, Finance, Accounting, or similar
• Previous cash application and credit card experience, at least 2-3 years of working knowledge
• Previous accounts receivable and collection experience, at least 2-3 years
• Strong negotiating and problem-solving skills
• Excellent written and oral communication skills