Operations Control Center Manager II (Onsite- Night Shift)

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

The Operations Manager II (Manager on Duty) is the shift leader for the Operations Control Center (OCC) maintaining 24/7 oversight of the operation, directing and prioritizing the focus of all the supporting departments in Cruise to ensure operational and customer service integrity. This leader is also charged with direct managerial oversight of OCC Watch Officers.

What you’ll be doing:

• Managing irregular operational postures; making and escalating proposed modifications for multi-market, company-wide impacting issues. Maintaining a deep understanding of company priorities, individual market nuances, and system limitations / impacts.
• Communicating top events to key stakeholders; exercising excellent written and verbal communications skills and judgment
• Overseeing intelligence gathering and communication, to include daily company-wide reports that serve as the source of truth for the health of the operation along with leading regular operational status meetings.
• Identifying operational constraints and ensuring the appropriate resources are focused on overcoming operational disruptions, both in the tactical daily operation as well as with a relatively short-term forward look
• Ensuring OCC cross-functional processes are understood and working
• Ensuring a coordinated deployment plan is developed and communicated to each market
• Providing company-wide communications on the status of operations, ensuring awareness of operational challenges and planning course of action
• Meeting daily with senior leadership to inform and recommend organizational and systematic improvements; driving key organizational changes and improvements
• Partnering closely with leaders across Crisis Management, Incident Management, Remote Assistance, Customer Success, Service Operations, Global Security, Field Support
• Maintaining coverage for 24/7 operations, schedules, ad hoc projects, etc.
• Defining new operating policies, authoring documents as needed

What you must have:

• 10+ years relevant work experience
• Proven leadership for direct and indirect reports
• High technical proficiency and deep operational experience
• Strong ‘command and control’ presence during a crisis
• Growth mindset as it relates to company, self and development of fellow employees
• Graduate degree or bachelor's degree with equivalent relevant work experience
• Excellent verbal and written communication skills
• Composure; ability to work under stressful or demanding operational conditions
• Track record of being decisive and proactive
• Sound judgment and strong decision making skills
• High sense of urgency and persistence
• Confidence in dealing with people and building relationships
• Analytical and structured approach to problem solving
• Ability to interface well with various operations, engineering, and executive stakeholders

Bonus points!

• Experience in an OCC or similar environment
• Experience running a 24/7 organization
• Experience supporting rapidly scaling organizations
• Experience in start-up or tech companies
• Experience working in the autonomous vehicle industry

The salary range for this position is $132,700 - $195,200. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.

Why Cruise?

Our benefits are here to support the whole you:

• Competitive salary and benefits
• Medical / dental / vision, Life and AD&D
• Subsidized mental health benefits
• Paid time off and holidays
• Paid parental, medical, family care, and military leave of absence
• 401(k) Cruise matching program
• Fertility benefits
• Dependent Care Flexible Spending Account
• Flexible Spending Account & Health Saving Account
• Perks Wallet program for benefits/perks
• Pre-tax Commuter benefit plan for local employees
• CruiseFlex, our location-flexible work policy. (Learn more about CruiseFlex).

We’re Integrated

• Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

We’re Funded

• GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email [email protected].

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives. Know Your Rights: Workplace Discrimination is Illegal

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.

Note to Recruitment Agencies: *Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners. *

No Application Deadline