Operational Risk Manager

Who we are
We are a highly ambitious team; focused and truly collaborative. We empower people to take ownership through meaningful and impactful work. We exist to help people and the planet, it’s a big statement but one you’ll wear with pride.

Raylo is here to change how people get their tech for good. That means giving them access to the products they really want, but doing so in a responsible, sustainable way. We provide Seamless Circularity, where every device gets an extended life through our automatic, effortless cycle of refurb, reuse and recycle.

Our secret sauce is leasing. By providing a subscription alternative, we're cracking open a staid old market and bringing real change to consumers and the environment. Less waste, better value. We’re serious - we want to lead the change in consumption of consumer technology.

Life at Raylo
• We are an organically collaborative and dynamic team
• We embrace innovation, seek out challenges and always aim for excellence
• We take intelligent risks, celebrate our wins, and learn from our mistakes
• We help each other by listening, challenging thought and continually improving
• We live our mission, walk in our customers’ shoes, focus and execute, and are a curious and gritty bunch

What to Expect…
Our Risk team is at the core of Raylo working across functions, products, and as we scale internationally, to monitor front-line performance and ensure the business is monitoring and controlling risk. People in the Risk team are among the first in the company to get involved in new business initiatives, from Operations, Supply Chain, through Finance to Customer Success.

We’re looking for a Risk Manager to continue improving our enterprise risk management framework and governance structures. Reporting to the Chief Risk Officer, you'll identify and mitigate risks, improve internal controls, and support our risk reporting. You'll collaborate with stakeholders, provide guidance to the team and enjoy challenging our processes to help drive improvements. Join us as we continue to build out our world-class risk function supporting Raylo’s ambitious growth.

What you’ll do…

• Working with the first line of defence to identify, assess, document, and regularly review risks of all types across the business
• Provide second-line oversight of risks and maintain enterprise risk management framework
• Developing and implementing risk policies and procedures, key risk indicators, and risk appetite statement
• Monitoring risk against limits and thresholds, producing reports for management and board
• Evaluating and implementing risk management tools and systems
• Monitoring KRI breaches and working with the business to resolve them within a set timeline
• Providing guidance, support and training to the business on risk management practices and governance
• Establish and maintain effective internal control systems to safeguard company assets, prevent fraud, and ensure data integrity and security
• Identifying, assessing, and mitigating third-party risks identified via risk and control testing during onboarding, ongoing monitoring, and off-boarding processes
• Defining third-party risk management policies, procedures, and playbooks
• Stay updated on industry trends, regulatory changes, and emerging risks in consumer credit and asset finance, and adapt governance strategies accordingly
• Help to foster a culture of compliance, ethics, and operational excellence through training and education programs

You’ll succeed with…

• 3+ years of experience in operational or enterprise risk management in banking, fintech or financial services consultancy
• Experience in some or all risk frameworks, audit & controls, risk monitoring & reporting, third-party risk management and information security
• Knowledge of financial regulations that impact fintech operations (e.g. GDPR, Consumer Duty, AML, KYC)
• High level of proficiency in Excel
• Ability to leverage data to monitor risk, ensure compliance and optimise governance processes
• Education to degree level, ideally STEM degree
• Being curious and never accepting assumptions
• An organised and methodological approach
• Previous examples of interpreting and organising complexity

We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.

Opportunities & Benefits
Your chance to make an impact. We want what you can bring - what makes you special. Through trust, collaboration and autonomy, you can have an impact right from the off.

Be part of the change. You will join one of the fastest growing fintech startups, backed by Octopus Ventures, Macquarie and Telefónica, where you can change how people get their tech for good

Other benefits include;
• 33 days holiday per year (25 days, + an extra 8 days to choose the days that mean most to you)
• Stock options - get a real stake in Raylo’s growth
• Hybrid working environment
• Enhanced maternity and paternity leave
• Workplace nursery scheme
• Perkbox membership - hundreds of perks and discounts to support physical, financial and mental wellbeing
• To do your best work, we’ll give you a laptop and a Raylo phone
• Learning budget - we care deeply about investing in your long-term career growth and potential
• Free sustainable breakfast and snacks, every day you’re in the office
• Fun (yet optional) Raylo quarterly socials, plus summer and Christmas parties

Diversity Statement
Raylo is an equal opportunities employer and we are committed to building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives and believe it adds value to our organisation. Working at Raylo is super fun and we’d love to tell you more about it.