Regional Account Manager

We are looking for an experienced Regional Account Manager to lead and shape the success of our Account Management organisation.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As the Regional Account Manager across multiple countries, you will oversee regional commercial strategy, workforce productivity, and the growth of merchant partnerships.

You’ll ensure seamless execution of initiatives, remove roadblocks, and manage a diverse portfolio of markets to deliver outstanding merchant success and business performance.

Main tasks and responsibilities:

• Build and Lead Top Teams: Develop high-performing Account Management teams across multiple countries by partnering with recruitment, coaching team leads, and mentoring Account Managers to excel and grow their careers
• Drive Strategic Growth: Own and tailor the go-to-market strategy for your region, ensuring effective portfolio management, market segmentation, and alignment with global initiatives to address local market needs
• Maximise Merchant Success: Craft retention strategies to minimise churn, empower teams to drive revenue growth through upselling and cross-selling, and negotiate impactful partnerships with prominent global merchants
• Foster Innovation: Identify untapped opportunities, spearhead entrepreneurial projects, and execute innovative initiatives to accelerate growth and deliver exceptional value
• Optimise Performance Metrics: Set ambitious KPIs, track and monitor team performance, and provide actionable insights and updates to leadership to ensure consistent overachievement
• Streamline Operations: Eliminate inefficiencies by resolving process and workflow barriers, enhancing workforce productivity, and ensuring teams operate at peak efficiency

About you:

• 5+ years of experience in Account Management or managing Account Management teams, preferably in a global or regional environment
• Proven ability to deliver results through driving revenue growth, improving retention, and optimising performance metrics
• Experience in managing cross-functional and geographically distributed teams, fostering collaboration and alignment across markets
• Exceptional communication skills, with the ability to influence stakeholders and align central and local priorities
• Expertise in setting and managing KPIs, as well as utilising data insights to drive decision-making and team performance
• Strong revenue operations experience, with significant focus on cross-selling, upselling and driving clients to grow their business

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.