Specialist IT Application Management

This position supports the management of the New York Branch application portfolio. This includes the following responsibilities for the New York’s in-house applications and purchased third-party applications:
• Incident Management
• Monitoring of Application Services and Processes
• Change Management and Implementation
• Management of internal IT controls and policies related to the applications
• Coordination of tests and documentation of enhancements
This position supports NY changes, processes, and issues in Head Office Applications (e.g. LoanIQ, Front Arena, EDW, etc.)
This position requires coordination with Head Office colleagues and third-party vendors/consultants.
Limited implementation work with SSIS, .Net, Python, and Tableau.
Specific Tasks / Responsibilities
• Participating in status calls with business users, Head Office, and external consultants related to the application.
• Ensuring all internal guidelines, and requirements are met for the applications’ documentation, change management, and incident management are met.
• Troubleshooting and resolving technical issues that arise in the applications.
• Managing and implementing changes to the applications