Account Manager

The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.
Today, we provide a complete gaming platform, including licences and operations, for rapid deployment and success in iGaming. Our team of 90+ technology and iGaming experts is guided by passion for invention, operational excellence and commitment to improve the inefficient.
We trust and value our team and we strive to accommodate the right working conditions for each individual, in remote, office based or mixed models. We see the strength in being different and embrace the cultural diversity existing in our group.
As our business continues to grow, we are looking for an Account Manager to bring predictability and visibility to our clients, whilst also providing clarity and information to our internal Teams too (clear requirements, clarify expectations)
The selected individual will be a people’s person, someone who can nurture the relationship with our partners, understand their needs and share updates in the best way possible.

Responsibilities:

• Own the relationship between the company and the partners
• Provide Project Managers, Product Owners and Tech with customer feedback and requests through relevant channels
• Coordinate projects and activities for partners, within the company
• Coordinate and communicate roadmaps, roll-out of system integrations, product features, promotional tool and back-end and front-end releases to partners
• Educate and train new and existing partners for systems, tools and features available
• Track and report on account status on regular basis for relevant KPIs
• Follow up on partner's projections and results
• Coach and challenge our partners, always being a step ahead and identifying improvement areas
• Manage, maintain and inform of news, game release schedule, access, promotions and marketing material to partners via relevant channels
• Contribute to business discussions around the company's day-to-day operations and long-term strategy

Requirements

You'll be a great fit if you have:

• Relevant iGaming experience, as an Account Manager with a Platform Provider
• Strong account management skills
• Strong ownership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organisations
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Experience of working with a CRM or Business Intelligence tool is a plus
• Excellent communication (written, verbal and presentation) and interpersonal skills

Benefits

• A lean, focused company, offering a flexible working environment
• The opportunity to work with and learn form a highly skilled, talented team
• A great company culture, where accountability is innate, transparency is key and competency is virtue
• Being part of a small, tight knit, caring community
• Work equipment of your choice
• Private health insurance
• Learning budget
• Fitness benefit
• Parking/transport or co-working allowance
• Company wide and team based get togethers