Senior Technical Program Manager, Product

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Mission

Our mission as program managers is to own the execution of cross-functional initiatives that are critical to the business. We lead programs from start to finish to help GitLab meet our organizational goals. Program managers develop strategies, evaluate the performance of projects, keep teams organized, and allocate budgets and resources across projects. Program managers may oversee several different teams, all working toward different goals and separate work schedules. We take the lead on tracking project progress, aligning team members, and strategizing program outcomes.

Core Competencies

Technical Program Managers drive complex and cross-functional technical initiatives by leveraging domain expertise, building a holistic execution strategy and harnessing human leadership qualities to deliver strategic business outcomes that have wide-reaching impact. The role of TPM can mean different things at different organizations. At GitLab, TPMs should be proficient in 5 core competencies: Communication, Critical Thinking, Organization & Execution, Relationship-Building, and Technical Knowledge & Application. (More info in our handbook)

This role is a generalist TPM and will be focused on larger cross-functional projects that are critical to GitLab’s long term success and strategy. There will be a heavy focus on the dependency planning and stakeholder management elements of program management. In order to effectively support these projects, the Senior TPM will need to develop relationships with folks across the organization, including our Engineering, Marketing, Sales, and Security teams.

Our Technical Program Management team is primarily based in the USA, however there are a number of key project efforts aligned with stakeholders in European time zones. For this role, we’re seeking candidates who are either located in EMEA or, if based outside of EMEA, are able to regularly accommodate meetings with EMEA stakeholders.

What You’ll Do

• Manage and collaborate on key initiatives with stakeholders and leadership across R&D. Drive accountability ensuring all program objectives are met
• Refine and optimize division processes improving overall efficiency and execution of the division
• Gather inputs and feedback and suggest improvements to our Product Process, and operational model within the Product division
• Communicate successfully within the project team and at multiple levels of management, employing various asynchronous and synchronous facilitation techniques
• Collaborate on operational strategy and direction with organizational stakeholders; Oversee project planning and management
• Identify and coordinate the interdependencies among programs, products and other critical initiatives across the Product Division, and possibly across multiple sub-divisions of R&D as a whole.
• Provide insight and suggestions to steer Product strategy and roadmap
• Examine risks associated with programs and prioritize risks accordingly
• Proactively identify gaps in process, and execution and work with the relevant stakeholders to remedy
• Operate cross functionally to ensure the success of programs.
• Develop repeatable, scalable, efficient, and effective processes where applicable

What You’ll Bring

• Prior experience delivering SaaS products
• Proven track record of being a self-led and self-motivated individual, willing to jump into complex and ambiguous projects in order to bring clarity to the team
• Experience collaborating with senior leadership in various functions across the organization in order to align program goals with larger business outcomes
• Experience crafting and executing on cross functional Product-driven initiatives, including capturing and redefining requirements into impactful work items
• Experience influencing others without having direct management authority and motivating them to successfully complete tasks within required timelines
• Risk analysis and problem-solving skills
• Excellent written and verbal communication skills, building relationships with partners
• Proven track record of complex, cross divisional program management
• Understanding of our product, and market with a willingness to dive deep
• Strong analytical skills for assessing and recommending solutions based on data and research
• Experience driving initiatives according to plan and timelines

About the team

The Technical Program Management function is fairly new to GitLab; over the last year we’ve built out the team, developed relationships with stakeholders across the organization, and implemented new systems and processes to improve efficiency. We are excited to expand the team and bring new ideas about Technical Program Management to GitLab!

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.