Order Administration Analyst

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE... We are seeking a detail-oriented and proactive Order Administration Analyst with project management experience to join our dynamic team. In this role, you will be responsible for managing and processing customer orders efficiently, ensuring high levels of accuracy, and providing exceptional customer support throughout the order lifecycle. Additionally, you will leverage your project management skills to support continuous improvement initiatives, streamline processes, and collaborate with peers and cross-functional teams to enhance order management workflows. WHAT YOU’LL BE DOING...

• Leverage your expertise in NetSuite, Salesforce, Google Workspace, and Microsoft Office to manage essential tasks and ensure efficiency.
• Create, edit, and submit Contract Manufacturing Purchase Orders (CMPO) through NetSuite B2B EDI, ensuring accuracy in billing and shipping addresses, pricing, and configurations, while adhering to company guidelines and processes.
• Execute expedite requests effectively using Smartsheet software to meet urgent demands.
• Oversee the NetSuite backlog, managing the entire CMPO process from execution to fulfillment, utilizing NetSuite, Google, and Tableau reports for tracking and accuracy.
• Build and sustain collaborative partnerships with Sales, Sales Operations, Finance, Supply Chain, Contract Manufacturing, and other key functions to support seamless processes.
• Work closely with the Sales Team to resolve order issues and provide education on fulfillment policies and guidelines.
• Ensure positive, professional communication internally and externally to address and resolve fulfillment challenges.
• Support departmental growth by contributing to the development of scalable processes, creating and refining documentation, tracking metrics, and driving quality improvements.
• Maintain a foundational understanding of Bill of Materials to enhance overall order accuracy and fulfillment. WHAT YOU’LL NEED TO BRING TO THIS ROLE...
• Bachelor’s degree in Business Administration, Supply Chain, or a related field, or equivalent experience
• 3+ years of experience in order administration, customer service, or a similar role
• Foundational project management skills; experience with project management tools is a bonus
• Familiarity with Salesforce and NetSuite preferred; experience with other CRM and ERP systems is also valuable
• Experience in a channel-driven sales organization
• Ability to execute tasks, adapt quickly, prioritize, and multitask in a fast-paced, high-growth environment
• Flexibility to respond to sudden, non-routine, and unstructured requests
• Strong data entry skills for fast and precise data review and input
• Exceptional interpersonal, written, and verbal communication skills; effective in listening, negotiation, and problem-solving
• Self-motivated, with a track record of success in operational support and excellent customer service skills
• Keen attention to detail and accuracy
• Ability to build effective interactions with both internal and external customers and colleagues
• High integrity and accountability in all areas of responsibility
• We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

*The annual base salary range is: $80,000 - $121,000. *

*Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. *

*This role may be eligible for incentive pay and/or equity. *

*And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. *

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

#LI-HYBRID, #LI-ONSITE

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.