Senior Systems Engineer

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.

Job Highlights:

• Our technology focus is on Azure – you’ll have plenty of exciting opportunities to grow your skills in Microsoft and Azure in an environment committed to technical excellence and client experience in a very specific, defined space. Six months of experience on our team is worth years somewhere else.
• Microsoft Partnerships – Our great global relationship with Microsoft ensures that we have a pipeline of cutting-edge Azure work opportunities, and access to the teams that have built the platform. You won’t find this at other places.
• Competitive compensation package, salary, allowance, standard benefits including quarterly and annual performance-based cash bonus and other remuneration.
• Great working environment and company culture with flexible work location.

Key Responsibilities:

• Respond to user inquiries, determining requirements and gathering support request information to analyze issues and identify solutions.
• Ensure all support requests and problem tickets are completed within defined Service Level Agreements (SLAs).
• Assist with asset management and replacement of end user equipment as needed.
• Perform routine maintenance, testing, and support for technological systems, troubleshooting hardware, software, and network issues.
• Collaborate with internal IT specialists for effective problem resolution.
• Participate in research and development initiatives and support the implementation of new technologies and IT projects.
• Maintain up-to-date documentation for systems and processes.
• Train users on the proper use of hardware and software as necessary.
• Track inventory levels of equipment and materials, ensuring accurate data entry and record maintenance.
• Assist in the procurement of technology, inputting information into the record-keeping system.
• Review, evaluate, and recommend solutions for hardware and software issues.
• Assist with change management processes to ensure effective handling of IT changes, implementations, and minimize disruptions.

Qualifications:

• Bachelor’s degree in computer science or a related field.
• 2+ years of experience in IT Operations or a similar role, with a focus on cloud services and infrastructure.
• Ability to perform routine troubleshooting and preventative maintenance on computer operating systems (Windows and MacOS) and computer hardware.
• Great communication and customer service skills with all levels of employees.
• Strong documentation, critical thinking, and problem-solving skills.
• Exceptional attention to detail.
• Ability to conduct research into a wide range of computing issues.
• Self-motivated, fast learner and ability to meet deadlines and goals.
• Ability to prioritize and perform tasks under pressure.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to work collaboratively in a team environment, as well as independently.

Preferred Skills/Experience:

• Certifications in Azure or ITIL are a plus.
• Proficiency in Azure DevOps.
• Experience managing GitHub organizations
• Experience with change management processes and tools.
• Experience managing Zendesk.
• Experience with external access and cross-tenant support.

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas.