Finance Operations Associate

About Foursquare

Foursquare is the leading independent location technology and data cloud platform, dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare’s location tech stack is being utilized by our mobile apps CityGuide and Swarm, as well as the world’s largest enterprises and most recognizable brands, like Amazon, Microsoft, Samsung, Spotify, Uber, Airbnb and others.

Foursquare’s flexible building blocks include technology to maximize marketing impact and drive incremental real-world engagement (Attribution, Audience, Proximity, SDK); data to deeply understand points of interest and real-world behavior patterns (Places and Visits), and tools to conduct advanced analysis, data enrichment, unification and visualization (Studio).

Learn more at location.foursquare.com

About the Position

Foursquare is looking for a motivated and detail oriented Finance Operations Associate to join our team located in or near our Belgrade office hub. You’ll be part of Foursquare’s Finance Operations team. This role will be responsible for maintaining accuracy and completeness in Salesforce opportunity data, managing impression actuals outreach & collection, performing AR email follow-up, and resolving billing issues in collaboration with other internal teams. The ideal candidate is a proactive problem solver who takes ownership, thrives in a fast-paced environment, and is committed to operational excellence.

The Finance Operations Associate will be responsible for a wide variety of tasks related to invoicing, revenue collection and Salesforce reconciliation. You must be able to work independently while collaborating cross functionally with various internal teams to deliver world class results. Critical thinking and problem solving skills are a must!

In this role, you’ll:

• Salesforce Data Maintenance: Ensure accuracy of opportunity records in Salesforce, including revenue details, contract terms, and status updates.
• Impression Actual Collection and Follow-Up: Work closely with internal and external teams to collect impression actuals, follow up on missing data, and maintain accurate records.
• AR Email Follow-Up: Coordinate with clients to ensure timely accounts receivable collections, address overdue accounts, and communicate with internal teams as necessary.
• Billing Resolutions: Collaborate with internal teams to troubleshoot and resolve billing discrepancies, ensuring customer satisfaction and alignment with company policies.
• Salesforce Case Management: Manage billing case queue during Serbian working hours (11AM-7PM or 12-8PM CET)

What you’ll need:

• Salesforce Experience: Prior experience with Salesforce is essential, with familiarity in managing and maintaining opportunity data.
• Proficiency in Excel / Google Sheets: Strong skills in Excel and Google Sheets for data tracking, analysis, and reporting.
• Attention to Detail: Ability to manage and review large volumes of data while ensuring accuracy.
• Critical Thinking and Problem Solving: Adept at identifying issues, evaluating options, and implementing solutions efficiently.
• Self-Motivated: Takes initiative, proactively identifies areas for improvement, and works to resolve issues independently.
• Agility and Adaptability: Comfortable working in a dynamic environment with shifting priorities and multiple deadlines.
• Strong English written and verbal communication skills
• Netsuite and High Radius experience is a plus
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!

Benefits and Perks

• 25 days of paid vacation
• Private medical insurance
• Summer Fridays, two non-working Fridays each July and August
• Learning and development programs
• Professional coaching
• FitPass
• Restricted Stock Units
• Equipment Setup - you will receive all necessary hardware for your job function
• Hybrid Work Schedule for in-person collaboration on Tuesdays, Wednesdays, and Thursdays beginning April 1, 2024. For roles considered remote, this will not apply

Things to know…

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

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