Business Operations & Analytics Manager

Who Boundless is

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency.

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang.

Today, we are a dynamic growth-stage technology company with 350+ employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

What you’ll do

The Business Operations & Analytics team is expanding rapidly to support Boundless growth goals and is looking for a strong leader to bring analytical rigor and practical business solutions to achieve those goals. This Business Operations & Analytics Manager, B2C Growth role will partner with Marketing, Sales, and Product as key stakeholders to deliver insights that drive both Marketing and Sales Qualified Leads for our B2C business.

If you’re passionate about telling stories with data, thrive in a fast-paced environment, and want to make a tangible impact on a growing mission-driven business, this role offers an exceptional opportunity to leave your mark on our entire top of funnel analytics ecosystem.

In this role, you will

• Lead the development of standard KPIs to support effectiveness and optimization for Marketing, Sales and Product teams
• Drive the improvement of our unit economics (Conversion Rate, LTV, CAC & ROI) through developing business cases, scoping high-impact initiatives, and executing against these initiatives
• Deliver analysis and commentary on the impact of marketing efforts on sales and lead generation
• Establish and manage executive and operational dashboards/reporting to inform decision-making
• Conduct campaign analysis, program optimization, customer segmentation, ROI analysis, product A/B testing, and predictive modeling

About you

• 5+ years of work experience in a finance, strategy, or analytics role
• Self-starter with high energy level who is flexible and adaptable to change
• Ability and willingness to stretch between rolling up sleeves when needed and driving bigger strategic initiatives
• Excellent written and verbal communication skills and effective cross-functional collaborator
• Comfortable working with very large data sets and ensuring data quality
• High attention to detail
• Experience in analyzing and deriving actionable insights using a variety of data sets (conversion/funnel metrics, event tracking, marketing attribution) preferred
• Expertise with at least two of the standard analysis tools: Excel, SQL, R, Python, Tableau, Sigma, etc.

Why work for Boundless?

Boundless offers employees the unique opportunity to grow professionally as leaders in the online immigration industry while driving positive social change. Every employee is essential to achieving our core mission of empowering every family to navigate the immigration system more confidently, rapidly and affordably.

We are trailblazers in the online immigration space because we aren’t constrained by convention - We think without bounds. Boundless is a place for employees who aren’t afraid to continuously try new things. We value a spirit of inquiry and look for individuals who ask questions and challenge ideas to move us forward, to understand the why. We encourage our employees to focus on outcomes over output and to address complex challenges with simple solutions. Boundless is all about ownership, accountability, and flexibility in how we approach our individual company roles, and the industry as a whole.

Location

Seattle. 4 days/week in-office.

Compensation

Compensation for this role includes both cash and equity. The starting base salary for this position is typically $122,000-$150,000. Total compensation offered for this role will be dependent on the candidate's experience, qualifications, skills and abilities as demonstrated in the interview and hiring process. Additionally, Boundless offers its U.S. full-time employees benefits, including medical, dental, vision, 401K match, life and AD&D insurance, short-term disability insurance, commuter benefits, flexible spending accounts, pet insurance discounts, and cell phone plan discounts.